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JOB DETAILS
 

TheCustomer Implementation Representativewill have overall responsibility for the day-to-day activities related to on-boarding new & existing suppliers on to CommerceHub's software. Providing excellent customer service is our number one requirement. You should love customers & not be afraid of technology!

Responsible for:

  • Providing excellent customer service via phone & e-mail to all CommerceHub accounts.
  • Developing an in-depth knowledge of the CommerceHub network, its solutions, & customer needs.
  • Serve as the primary contact for new/existing suppliers for all issues related to sales cycle & on-boarding process.
  • Facilitate the setup, configuration, testing & training for suppliers to be certified.
  • Manage & update supplier on-boarding cases in a timely manner using department best practices & processes.
  • Facilitate integrated on-boarding.
  • Assist the sales support team as needed for contracting, name changes & termination cases.
  • Maintain composure in critical situations & communicates well with both internal & external clients.
  • Work on special projects as assigned by management via the application process
  • Offer suggestions for process improvements internally & for our constituents.
  • Adhere to department standards for performance metrics.
  • Self-reporting of daily actions & activities for monitoring purposes & goal setting.
  • Accountable to drive goals through individual metrics & a strong understanding of company/team/individual goals.
  • Other duties as assigned.

Requirements

  • A two-year degree and/or relevant job experience.
  • Excellent written & verbal communication skills with ability to communicate equally well with technical & non-technical individuals.
  • Excellent problem solving & organizational skills.
  • Experience working in a highly dynamic & fast paced atmosphere.
  • Capable of multi-tasking, & able to work within challenging time frames.
  • In-depth knowledge of PC & MS Office applications.
  • Customer service and/or technical support experience.
  • Ability to organize work, prioritize tasks, & manage multiple & changing priorities
  • Highly energetic, assertive, & systematic. Must be a self-starter & relationship builder.
  • **Individuals who are bilingual in English/Spanish are highly desired.
  • **Individuals with previous Salesforce & basic SQL knowledge along with understanding EDI, XML, or delimited files are highly desired
 
 
 
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