Rithum is the worlds most trusted commerce network, accelerating how brands, suppliers, & retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands & retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings & enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, & delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

The AR Collections Associate will be an integral part of the Finance team & will report to the Senior Manager, Credit & Collections. This role is on the Credit & Collections team & requires interaction with external customers as well as the Sales, Customer Support, Finance & Legal departments to initiate & maintain relationships with customers & to collect fees billed to the customer. The successful candidate will be detail oriented & proactive at managing their portfolio of customers. This role requires Standard East Coast business hours (8am 5pm EST)

Responsibilities

• Owning a global portfolio of customer accounts, resolving customer disputes, sending collection letters, calling on delinquent customers, assisting with account queries & requesting money from customers;
• Processing payment batches & updating information for BACS, credit cards, etc;
• Establishing initial credit terms for customers & periodically re-evaluating terms on existing customers;
• Reviewing & enforcing contractual terms for customer payments;
• Resolving global cases in multiple queues within Salesforce;
• Disablement of delinquent customer accounts as well as enablement when accounts have been settled;
• Preparing management reporting & various account reconciliations as requested;
• Monthly reporting of delinquencies & collection status for your region assigned accounts;
• Maintain updated/correct customer contact information;
• Uploading customer invoices & purchase orders to various portals;
• Assistance in processing Certificates of Residency requests from customers;
• Completing ad hoc reporting & additional project requests as deemed necessary by management;
• Working directly with customers & other internal departments to consistently deliver superior customer service as well as to support company initiatives;

Qualifications 

Minimum Qualifications  

• 1-2 years of professional experience in a corporate environment, ideally B2B
• Strong written & verbal communication skills
• Intermediate Excel skills & willingness to learn new tools/systems
• Ability to process high volumes of transactions with accuracy  and attention to detail
• Capable of managing confidential & sensitive information with discretion & integrity
• Prior customer service experience
• Ability to represent the Finance department favorably with customers, other departments & external third parties

Preferred Qualifications 

• Recent experience using NetSuite & Salesforce (last 2 years)
• Previous customer credit or collections experience
• Proficient with technology, with ability to quickly learn new software programs

What its like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, & curious minds.

As part of the Rithum team, you are valued, supported, & included. Guided by a transparent culture & accessible, approachable leadership, we offer career opportunities aligned to your ambitions & talents. To ensure work & life balance works for you, we also offer an array of resources to support you & your families, including comprehensive benefits & wellness plans.

At Rithum you will:

• Partner with the leading brands & retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, & wellness days.
• Receive industry-competitive compensation & total rewards benefits.

Rithum is an Equal Employment Opportunity & Affirmative Action Employer. We celebrate diversity & are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants & teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, & business need.