The Delivery Partner Manager can be based anywhere in the UK. They are accountable for the commercial & operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, & behavioural standards.

This role sits at the intersection of commercial contract management & operational performance. It requires strong stakeholder management, data led decision making, & the ability to hold partners to account while maintaining productive, long-term relationships. The Delivery Partner Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, & driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA & a pragmatic, outcome-focused mindset.

What you will be doing:

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, & commercial discussions in collaboration with Legal & Finance
• Monitor partner performance against service, quality, & cost KPIs including performance reviews
• Analyse operational & commercial performance data to inform decisions & recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks & improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, & H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards & customer outcomes
• Identify opportunities to improve delivery quality, efficiency, & cost across the partner network
• Support onboarding of new partners & scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, & regulatory requirements

Skills & experience required:

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management & relationship-building skills
• Ability to analyse performance data & drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models & performance management
• Awareness of contractual, compliance, & governance principles
• Building strong, professional partnerships while maintaining accountability

What you will get in return:

70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Electric vehicle scheme
Mental health first aiders & an employee assistance programme
Dog friendly office! (London site only)
Nursery support scheme
Cycle to work scheme
Group Life Assurance

Location: We are happy for you to be based in any location in the UK, we are flexible with your travel. Our two main offices are in Derby & London.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home & in the office. For more details on eligibility & how this applies to the role you're applying for, please consult with your recruiter.