Role Description

The Marketing Program Management & Business Operations team is dedicated to simplifying processes, reducing complexity, & empowering our internal partners to thrive through best-in-class tools, systems, & workflows. By driving efficiencies & streamlining operations, we make work easier for everyone.

As a Senior Program & Business Operations Manager, you will lead initiatives that promote operational excellence & implement tools that enable Dropbox marketers to execute with speed & precision. Youll also be instrumental in managing high-impact workstreams & driving change across the Integrated Marketing organization.

In this role, youll work closely with senior marketing leaders & cross-functional partners to ensure flawless execution of marketing strategies. Youll advocate for the adoption of scalable, AI-powered solutions that enhance productivity, foster innovation, & maximize the marketing teams impact.

Responsibilities

• Manage & drive execution of important & high-impact Integrated Marketing projects, ensuring alignment with strategic goals & timely delivery.  
• Maintain & enhance program management dashboards & reporting frameworks to provide transparency & actionable insights to leadership & teams.  
• Identify & implement opportunities to simplify processes & improve operational efficiency across marketing workflows.
• Champion change management efforts by communicating updates clearly, facilitating team alignment, & ensuring smooth adoption of new tools & processes.
• Lead the development & implementation of the Integrated Marketing teams tools strategy, with a focus on leveraging best in class, AI-enabled tools
• Act as a subject matter expert & evangelist for marketing tools & processes, providing training, documentation, & ongoing support to drive adoption & maximize value.  

Requirements

• 8+ years of experience in marketing program/project management or operations, with a track record of leading large-scale, cross-functional initiatives or change effortsideally within SaaS or technology environments.
• Demonstrated success managing complex projects & aligning cross-functional stakeholders in dynamic, matrixed organizations.
• Highly self-motivated with a proactive, solution-oriented mindset & a strong focus on continuous improvement.
• Skilled in assessing, selecting, & implementing a wide range of marketing, sales, & work management tools.
• Proficient in defining processes & optimizing user experiences within Atlassian tools such as Jira & Confluence; familiarity with Salesforce, Marketo, & other work management platforms is a plus.
• Exceptional organizational & time management skills, with the ability to juggle multiple priorities & consistently meet deadlines.
• Experienced in developing & presenting reports, status updates, & performance insights to senior & executive-level stakeholders.

Preferred Qualifications

• Prior experience in roles involving AI strategy, implementation, or tool enablement.  
• Experience supporting integrated marketing teams or working within marketing operations.  
• Knowledge of integrated marketing disciplines including campaigns, content, customer marketing, & partner/channel marketing.  

Compensation