At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product & customer experience. Everything at Twilio has massive scale - each year, we power over 1 Trillion communications, 300,000 customers, & $4B in revenue. Our team protects consumers from falling prey to phishing attacks. We protect consumers against those annoying spam calls that everyone hates. We stay 10 steps ahead of hackers, & fraudsters. 

Twilio provides the keys to Communications at scale & certain bad actors attempt to use those superpowers for nefarious purposes. We are looking for someone that is passionate about using data to prevent fraud & abuse. 

We see millions of developer accounts, & customers surprise us with how they use our platforms every day. An ideal candidate will get their hands dirty, dive into the data, understand the customers use-cases, identify risks of voice abuse & mitigate them before they materialize. 

If you have excellent research & investigation skills & enjoy complex problems, this is a role for you. We are seeking someone with a strong product vision, intellectual curiosity, data-driven prioritization, leadership, & a bias for action. 

You will define the vision & strategy for a portfolio of Trust & Compliance Communications products & services. Success in this role also requires building & maintaining strong relationships across operations, support, data science, security, & other product teams. We are seeking someone with a bias for action, strong product vision, intellectual curiosity, data-driven prioritization, & execution skills.

Responsibilities

In this role, youll:

• Own the roadmap, product strategy, & release cadence for Twilios Global Voice monitoring & protection products
• Be the voice of the end consumer in every decision & drive the strategy to prevent fraud & abuse.
• Develop & evangelize, internally & externally, industry-leading tools for compliance & fraud
• Work with team members across the organization to investigate issues, identify patterns, determine root cause gaps that bad actors exploit & determine how best to close those gaps
• Drive proactive actions regarding customer patterns & initiate communications when required
• Resolve urgent issues impacting businesses, carriers & consumers worldwide
• Work with customers to solve their problems or questions, backed with data
• Handle challenging & complex work independently with a high sense of urgency & ownership
• Provide input on how to streamline alerts & workflows for proactive voice monitoring & compliance work

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 5+ years of Product Management experience
• Experience leading multiple products across the enterprise as well as taking products from concept to launch
• You are deeply analytical with experience with rapid iteration & a/b testing
• You are technically savvy & have a good understanding of APIs, designing APIs, & data
• You have the ability to make sound data backed decisions in a fast paced environment. 
• Experience in data visualization, analytics & exploration tools 
• You are a problem solver, have an analytical mindset
• You are detail-oriented with great organizational skills & comfortable with ambiguity.
• Work closely with Customers, Vendors, Operations & Support teams
• You have excellent written & verbal communication skills
• Experience communicating & presenting to different levels in the organization including executive teams
• Fluency in the B2B space, including creating products for enterprise level customers 

Desired:

• Experience managing products in the customer identity, risk, payment fraud, or cybersecurity
• Voice, messaging, compliance, security or surveillance space preferred but not required
• Experience working with teams on different continents
• Experience working with Vendors, & Operations teams 
• Engineering experience preferred but not required
• Experience in the Telecommunications space, & familiarity with protocols like SIP trunking & regulatory requirements related to voice services 
• Understand the best practices when evaluating traffic patterns
• Technical skills including basic SQL & an understanding of APIs & data analytics

Location 

This role will be based remotely in India. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.