As an experienced Project Manager, you are a creative & strategic thinker who loves learning everything there is to know about a clients brand, business, & customer. You have experience working with multidisciplinary teams, & you know what it takes to deliver a digital experience that can improve the lives of customers & surpasses the goals of clients. Both the client services & project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, & opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, & budget on medium to large sized projects. You have a passion for digital project delivery & want to work with globally admired brands.

Applicants must be in Chicago - remote work is not an option for this role

You will:

• Act as primary contact of communicating project related needs between the client, internal team, partner agency teams, & vendors
• Understand your clients short & long-term goals, as well as their competition
• Drive consensus for problem solving in a professional & timely manner
• Support the project team in developing solutions that answer the human problem to solve within each
• Maintain a unique perspective of a common goal to increase knowledge, communication, & awareness between team members & the client
• Create detailed project plans with top-down & bottom-up budgets to support clients interests
• Execute project plans according to established procedures, channels, & expectations
• Manage & maintain project scopes & status of scope to team
• Coordinate project deliverables & guide the team on potential risks
• Manage project communication & document issues & changes that affect the project
• Maintain status reports & work with capable project leaders to ensure all team members are aware of project expectations & able to deliver
• Participate in both client & internal meetings, facilitating internal meetings including multi-agency team meetings
• Forecast, track, & manage project budgets & revenue, POs, & invoices
• Define, negotiate, communicate, implement, & monitor quality standards on all project deliverables
• Create a positive, team-oriented environment that promotes award-winning work

You have:

• 2-4 years-experience managing a variety of digital project types; site builds, ecommerce, marketing & media campaigns, microsites, & maintenance
• Experience with office productivity tools such as Excel, Word, Smartsheet, & Keynote
• Experience with collaboration & issue tracking tools such as Box, Jira, & Confluence
• A strong understanding of how to manage & control project scope, schedule, budget, & resource management / reporting & change management, project roadmap development, & revenue forecasting
• Solid knowledge of Project Management principles, methods, & techniques
• Experience managing internal & partner agency teams & conversations with clients around scope, schedule, & budget as well as roadmaps, objectives, & strategies
• The ability to tactically organize & structure activities, paying particular attention to detail
• Strong leadership & decision-making skills to facilitate effective task & resource management
• Demonstrated communication, presentation, management, facilitation, & negotiation skills
• The ability to stay focused on driving goals, even in high-pressure situations

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible!  Our new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to: 

Strengthen opportunity for continuous learning

Improve collaboration & team relationships. 

Increase employee engagement 

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.