RAPP Chicago is looking for an Account Director to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE:

The Account Director is a master of coordination, demonstrating high potential in core Business Leadership skills. You will understand the agency portfolio of offerings & how to apply them to solve client business problems. You will partner with & own the relationships with client stakeholders. You are an agency driver who works to keep the agency operations moving along.

YOUR RESPONSIBILITIES:

• Acts as a direct liaison between clients, cross-functional leadership, Technology Team & Armys Tech teams
• Actively listens to client needs & feedback & can articulately communicate it back to our Technology Team with clear directions on next steps
• Builds & fosters client trust & effectively manages their feedback & requests against the technology modernization roadmap & reporting scope
• Establishes & maintains strong relationships with the Technology agency partner & become that bridge between our team & theirs across multiple projects & initiatives as scoped in the contract
• Establishes & maintains strong internal relationships with technologists & has an unshakable can do positive attitude
• (In partnership with a PM) Proactively manages & oversees deliverables, releases, resourcing, & hours under/over burn
• Works with PM & Technology Leads on reporting timelines & tasks to ensure that deliverables are met but is also comfortable in course-correcting the team if needed
• Ensures project prioritization is in alignment with client direction & expectation. Works with PM & Technology Leads to ensure prioritization stays on track
• Manage projects autonomously & actively support SVP Technology and/or VP Account Leadership in the management of more complex projects, client out of scope asks & cross-collaborations with agency partners
• (In partnership with Technology leads) Manage technology projects, reports, data pulls, data integrations, etc. based on scoped activities
• Ability to share data & insights cross-functionally & find integration points to other projects/workstreams where technology could impact next steps & future planning
• Presents project updates & roadmap reviews to client & is responsible for addressing client questions, feedback, & next steps.
• Responsible for overall client satisfaction & service/product quality
• Meticulous attention to detail & manages feedback to data analysts
• Builds relationships & establishes open communication stream with other agency partners (IAT)
• Openly accept feedback (work performance and/or team performance) & ability to course correct
• Stays calm & focused under pressure & can skillfully lead project challenges with a solution-oriented approach
• Support technology team on weekly, monthly, & quarterly reporting deliverables & help manage client expectations

REQUIRED SKILLS:

• Bachelors degree or equivalent experience.
• 4+ years experience in direct marketing, advertising, and/or digital marketing
• Strong background or have 4+ years experience with tech & CRM
• Previous integrated marketing account experience and/or CRM experience a plus
• Experience supporting integrated marking campaigns (including advertising, email marketing, CRM, digital, social media, SEO/SEM, direct marketing & SMS marketing.)
• Possess excellent planning, organizational, & problem-solving skills
• In depth knowledge of digital marketing tools & technology.
• Is an excellent team player with outstanding communication, written & presentation skills
• Possess basic exposure and/or foundational knowledge of development
• Ability to build relationships & communication flow with clients & agency partners
• Strong strategic skills & ability to develop storytelling decks that marries metrics & data insights with key project objectives, approach, & recommendations. Experience working with Strategists and/or Tech is a plus
• Experience & comfortable in presenting to clients, taking their feedback & managing expectations based on scope
• Experience in working on government projects, contracts and/or military/government client(s) a plus
• Military veteran with experience in tech is a plus
• Effectively manage cross-functional team members to ensure theres collaboration, communication, & alignment in reporting
• Ability & experience in pivoting & course correcting when challenges come up; Comfortable in partnering with internal team members & partner agency to find alternate solutions & manage timelines & expectations
• Experience in working collaboratively within an IAT environment
• Champions the work we do for the client & serves as a voice for them internally
• Eagerness to learn asks questions to build their knowledge of the Army business & the inner workings of internal teams

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Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $112,500 - $135,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.