Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

Via has partnered with 100+ cities & public transit agencies around the world to deploy our mobility technology. As a Field Manager on Vias Transit-as-a-Service (TaaS) Operations team, youll be responsible for managing operations using our innovative technology platform. Youll manage daily operations while driving continuous improvement & growth of our services.

**This is an in-person position with the expectation that you will be in the field 3 days per week**

What You'll Do:

• Ensure operational excellence, customer satisfaction, & an unbelievable customer experience
• Oversee operations in person during the start of service to ensure we are meeting service standards 
• Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand 
• Prioritize operational issues as the real-time point of contact & implement creative solutions to solve problems as they arise
• Respond to driver feedback & live customer issues
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, & tools to drive rapid growth

Who You Are:

• A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity & the reduction of carbon emissions.
• A self-starter who is comfortable taking on a high level of responsibility
• A driven executor with a track record of end to end ownership of a book of business, & a history of hitting KPIs & revenue goals.
• A team-focused individual that takes ownership of their work & pride in their team's success.
• Experienced in project management, creating & refining operational processes, & customer service. Multi-site management experience is a plus.
• An outgoing & sociable leader; skilled at communicating professionally with partners, customers & driver partners from a broad range of backgrounds.
• Willing to wear multiple hats & contribute on projects of all types
• Fluent in English, additional languages a plus
• Based in the Kalamazoo, MI area & can easily commute to operation
• Experienced in managing (including scheduling) a team is a plus
• Taking initiative & owning new projects
• Comfortable with ambiguity & evolving / adapting as conditions change
• Experienced in managing projects with multiple stakeholders is a plus
• Bachelors degree is a plus

Compensation & Benefits: 

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $55,000-$65,000
• We are proud to offer a generous & comprehensive benefits package, including free medical plans & 401K matching.

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.