See yourself at Twilio

Join the Twilio as our next Product Manager on our Customer & Developer Experience team

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to craft & deliver on the vision, strategy, & roadmap for Engagement suite product product portfolio. These products are responsible for increasing end customer engagement & thereby increasing ROI for Twilio customers.

Twilio is looking for a Product Manager to join the Customer & Developer Experience product team of our Communications business unit. You will understand the needs of our customers for end user engagement & build products that solve that need at global scale. Working side by side with other product managers & engineering counterparts, you will collaborate to craft & deliver on the vision, strategy, & roadmap for these products at Twilio.

Responsibilities

In this role, youll:

• Be the voice of the customer in every conversation & decision, & ensure we build world class products that our customers love & value.
• Own the product strategy, roadmap, & release cadence for various packages of Twilios engagement suite products. 
• Support your engineering team in delivering quality features efficiently, & your global go-to-market team in selling them. 
• Get your hands dirty, align executives, convince peers, & coordinate dependencies to get-it-done.
• Seek out unique points of view to deliver products that reflect the global population & make communication more inclusive for all.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 3+ years of Product Management or related experience building customer-facing cloud products for businesses or developers.
• Experience working in an agile/SCRUM development process with globally-distributed teams & customers, occasionally working non-standard hours.
• Strong technical, analytical, & UI/UX design understanding. 
• Ability to speak & write in English fluently.
• Bachelor in Computer Science, Engineering, or equivalent practical experience required.

Desired:

• Experience building products/services related to APIs, marketing, messaging, or telecom.
• Experience working with direct sales, marketing, & defining pricing/packaging

Location 

This role will be remote, & based in the United States. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $123,500 - $154,400.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $130,720 - $163,400.
• This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.