See yourself at Twilio

Join the team as Twilios next Manager of Software Engineering, Voice & Video Insights

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead the Voice & Video Insights engineering team through the development & operation of large-scale data pipelines with real-time analytics capabilities that provide deep insights into the performance of the Twilio Voice & Video products, serving a variety of personas from internal business operations to the customer.

Responsibilities

In this role, youll:

• Build & lead a high-performing team of software engineers, fostering a culture of collaboration, innovation, & ownership. 
• Institute development best practices to ensure the team produces high quality, well-architected & supportable code.
• Own, operate & maintain your teams service. Continuously evaluate & improve engineering processes, tools, & workflows to optimize efficiency & team performance.
• Lead the team in establishing & participating in an on-call rotation to ensure timely response to production incidents & system outages. Facilitate collaborative & blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, & actionable improvement plans.
• Partner with stakeholders to define the technical roadmap, align engineering efforts with business goals, & make informed technology decisions. 
• Communicate effectively across all levels, both technical & non-technical, ensuring clear understanding & alignment. Build strong relationships with stakeholders & partners.
• Write performance evaluations, collaborate with employees on their objectives & provide a clear path for progression through personal development plans. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Masters or Bachelors Degree in Computer Science.
• Minimum 3 years of experience in building & managing high-performing teams in a remote setup, with a focus on operating large-scale data pipelines leveraging technologies such as Scala, Spark, ML, Protocol Buffers, Kafka, Airflow & Elasticsearch.
• 8+ years of overall software engineering experience developing highly scalable, fault tolerant distributed systems & microservices.
• Proficiency in programming languages like Java & Scala, developing RESTful services & a practical experience with cloud platforms like AWS.
• Stellar communication, organization & management skills with proven track record in an agile environment.
• Passion for building innovative & user-centric software solutions. Ability to manage multiple priorities & deadlines effectively.

Desired:

• Experience with containerization technologies like Docker & Kubernetes for microservices deployment & management.
• Prior experience working with PHP & knowledge of modern front-end technologies such as React, & Node.js.
• Applied ML experience & an understanding of frameworks like PyTorch & TensorFlow.
• Knowledge of telecommunications, SIP & VoIP technologies.

Location

This role will be based in our Bengaluru, India office.

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.