ABOUT THE ROLE

Stitch Fix is transforming the way people find what they love. Our technology teams have created unique, innovative software for customers, merchandising, styling, warehouse systems, & inventory management. We leverage customer data & user research to personalize our service & make smart bets. The result is a powerful offering to our customers & a successful business serving millions of men, women, & kids. 

We're looking for a strategic Sr. Director of Product for our Client Support & Styling organization. We are proud to be #1 in Ecommerce Customer Service (Forbes). This person will lead the teams that will conceptualize, design & build innovative experiences that engage & inspire Stitch Fix clients & support our internal stylist & agent teams. The Client Support & Styling teams help customers discover their style & respond to requests or needs. They provide a personalized shopping experience optimized to help clients make decisions about buying clothes they will love. This high-impact role is responsible for building the differentiated experiences, tools, & platforms that empower our Styling & Client Support teams to deliver next generation delightful experiences to our clients. From ideation to strategic execution, this Sr. Director will play a critical leadership role in defining the future of the Stitch Fix client shopping experience.

Reporting to our VP of Engineering & serving as a key leader for the Technology & Product organization, this Sr. Director will bring expertise in conceptualizing new product experiences that solve real customer, stylist, & agent problems & working across teams to bring these experiences to life. If you enjoy solving problems in a dynamic environment & influencing business & technical leaders with your creative solutions, we want to hear from you!

YOURE EXCITED ABOUT THE OPPORTUNITY BECAUSE YOU WILL

• Lead & mentor a team of Product Managers across client support, styling & account protection creating an environment of teamwork, trust, & mutual success
• Define the product strategy & roadmap for client - stylist engagement on our eComm & mobile  experiences, including introducing rich video & community content to enhance our daily active experience 
• Define & manage the end-to-end styling experience (stylist tools & capabilities), across domains & across the Fix & Freestyle experiences, helping to present a personalized assortment to clients in an engaging way. 
• Ideate, define, manage, & execute on the product strategy for client support & account protection (agent tooling, payments, tax & fraud) elevating Stitch Fix to be the best client support organization.
• Be an evangelist for the Stitch Fix client, both internally & externally
• Navigate diverse stakeholder groups, forming & sustaining trusted relationships & acting as a key connector bringing together multiple perspectives
• Lead regular & robust product & technical design discussions with your team, across partner teams, & ensure that were building the right experiences that drive loyalty for our clients
• Influence leaders & teams to effect change across the technology organization

WE ARE EXCITED ABOUT YOU BECAUSE YOU BRING

• 10+ years experience using customer or e-commerce analytics to improve the customer experience & achieve business goals
• 10+ years demonstrating the ability to work across product, merchandising, marketing & engineering teams, & at least 5 years of people leadership experience
• Experience leading conversion optimization teams in a B2C or B2B environment to increase customer acquisition & retention
• Demonstrated ability to lead conversion optimization strategies access different customer cohorts
• Excellent communication & storytelling skills that you use to craft compelling narratives & presentations to bring others along to the vision 
• Sound business judgment with the ability to easily communicate a business case for a new opportunity
• A strong sense of ownership, willing to roll up your sleeves & drive end to end product development for innovative customer experiences
• Ruthless prioritization in the face of competing priorities & a bias for action
• Success in delivering results in a complex,  fast paced environment

Exceptional interpersonal & communication skills. Must be able to explain technical concepts & analysis implications clearly to a wide & senior audience, & be able to translate business objectives into actionable analysis.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation & trust. Youll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives all voices are heard & valued.
• We are an innovative company & leverage our strengths in fashion & tech to disrupt the future of retail. 
• We win as a team, commit to our work, & celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity & sustainability at the center of all that we do. 
• We are the owners of our work & are energized by solving problems through a growth mindset lens. We think broadly & creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages & inclusive health & wellness benefits.

About Stitch Fix

We're changing the industry & bringing personal styling to every body. We believe in a service & a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curatedits truly personalized to each client we style. We are changing the way people find what they love. Were disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our clients unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers & doers. This results in a simple, yet powerful offering to our customers & a successful, growing business serving millions of men, women & kids throughout the US. We believe we are only scratching the surface & are looking for incredible people like you to help us boldly create our future.