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HelloFresh // meal kit delivery
Product, Full Time    London    Posted: Friday, April 02, 2021
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About HelloFresh:

HelloFresh is on a mission to transform the way the world thinks about home-cooking. Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all of the ingredients, instructions & inspiration needed to make delicious meals at home, from scratch.

Not only have we been named Europes fastest growing start-up, but were the industry leader. Along the way, weve delivered hundreds of millions of meals to millions of households worldwide, & are passionate about disrupting one of the last industries to go online - food & grocery.

So, if youre keen to change the way people eat forever, join a dynamic & energetic team & work in one of the coolest offices in London, look no further.

About the job:

Our customer are the core of everything we do here at HelloFresh. We are hiring a Product Operations Analyst Lead to join our Product Operations team here at HelloFresh. In this exciting role, you will work closely with the Product, Product Operations & Culinary teams to understand how our menu configuration & preferences contribute to the customer experience.

What you will be doing:

  • You will use internal data analyses to understand what the relevant drivers are for our customer base when it comes to food, & push the business to change & adapt the product to these trends.
  • You will support the Product Operations team with the planning, tracking, coordination, & performance of menu planning & improvement initiatives.
  • Analytics - Use analytics & business data to perform data-driven decisions. Ideate, scope & lead projects to understand the impact of our menus on the customer experience & drive initiatives to improve them
  • Automation A strong focus & desire to automate planning, processes & procedures. Incorporate the anticipation of our customers decisions & preference within HelloFreshs core product strategy
  • Trial & Experimentation Facilitate & coordinate all trials & experimentations in relation to Existing Product Development, being the go-to person & defining the successes & learnings in these experimentations
  • Reporting - Establish a framework for systematically analysing, understanding & reporting the impact our menu has on our customer base on a weekly/monthly basis. You will use this information to push initiatives across the business to improve the customer experience
  • You will work together with the Product Operations team to establish a testing framework to create valuable data to continue improving our menus

Who you are:

  • Proficiency in SQL & Python strongly preferred
  • Professional experience in a high performance & culture environment (e.g. consulting)
  • Experience in an operational role in a retail / consumer goods / logistics business, preferably in the areas of Supply chain, Product Operations, Production / Manufacturing or Logistics
  • Strong analytical skills including the ability to summarize quantitative concepts into a digestible format
  • Genuine interest in using data & information to solve real business challenges
  • Excellent project management competencies including a proven track record of successful operational transformation projects
  • Excellent ability to influence key stakeholders, work cross-functionally & autonomously
  • Ability to manage priorities simultaneously & meet time-sensitive deadlines in a fast-paced environment
  • Keen interest to make a big impact on a fast-growing organization.
  • Strong analytical abilities
  • Excellent communication skills both written & verbal

What youll get in return:

  • Great international exposure & team atmosphere
  • 70% discount on our HelloFresh's boxes!
  • A generous pension scheme contribution
  • Full access to our extensive learning library to fuel your personal & professional growth
  • A premium Borrow My Doggy account (for all your cute puppy needs!)
  • Unlimited access to our Employee Assistance Programme to support your mental health
  • Private Health Insurance
  • Gym Membership
  • Group Life Insurance
  • Cycle To Work Scheme
  • Headspace Subscription
  • Lots of virtual events for you to enjoy!

Start date: ASAP

Location: Shoreditch, London

Level & progression: 

A Lead brings specialist skills to one business area, running complex operational tasks & leading smaller projects independently, with only punctual support from manager.

From there, you can progress to a Manager level within the same function, or progress sideways to a role in another team at HelloFresh for which you have transferable skills.

Recruitment process: first, you will have a phone & cultural-fit interview with a member of our Talent Acquisition. If successful, you will be invited to first competency interview where you will be asked to present a case study. Should you be successful, you will be invited to a last video interview with the Senior Director of the team. 

We are an Equal Opportunities Employer & we welcome applications from all candidates regardless of age, race, disability, sex, sexual orientation, gender reassignment, marriage & civil partnership, pregnancy & maternity/paternity, religion or belief.

All our sites in the UK are wheelchair accessible.

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