See yourself at Twilio

 Join the team as our next Product Manager, Cloud Sources

 Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Customer data is captured in hundreds of tools & interactions, every day. Talk to a Sales representative? Data is in Salesforce. Submit a ticket with Support? Data is in Zendesk. Open an email? Data is in Sendgrid.

At Segment, were bringing all customer data into a single, unified view of each customer. With that, our customers power delightfully personalized engagement campaigns through email, SMS, & human interactions. As the Product Manager for Cloud Sources, you will own the vision & strategy for collecting customer data from any 3rd party application like Salesforce, Zendesk, Sendgrid, & hundreds more. Today, we process 6,000,000,0000,000+ data points from these sources. With your help, lets 4x that.

Responsibilities

In this role, youll:

• Own the vision & roadmap for Cloud Sources, which currently processes 6,000,000,000,000+ (yep, thats a trillion) data points each month
• Lead a new opportunity space to differentiate Twilios data-fueled applications
• Partner with other Product Managers, Research, Design, & Engineering peers to drive product planning, design, execution, & delivery of product investments against defined success metrics
• Collaborate with thousands of engaged, happy customers who want to help you drive impact on their day-to-day lives
• Enjoy significant autonomy & visibility among peers, cross-functional teams, & leadership
• Be an owner of Segments product management culture

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of product management & technical experience.
• Experience achieving strategic goals & evolving product strategy based on research, data & industry trends in an innovative & fast-paced environment.
• Experience collaborating directly with customers to empathize with their problems & drive impact.
• Strong collaboration skills with Engineering & Design.
• A bias to action & achieving outcomes in complex product areas & team structures.
• Excellent written & oral communication skills.

Desired:

• A love for data.
• B2B, SaaS or technical product experience.
• You are a Segment user & champion. You are familiar with our product & have seen it drive key business results & transformational change at companies.
• Experience with CRMs, Support, or Marketing applications.

Location

This role will be remote & based in India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.