|
Technical Account Manager
Location- 100% remote (Candidate must be located in CST or MST)
As a Technical Account Manager, you will be responsible for working with & guiding Sumo Logics strategic customers toward the successful adoption of the service. You will partner very closely with our Customer Success Managers to develop deep customer relationships with a set of premium accounts. You will provide technical guidance, best practices, mentorship, & training to your customers, assisting them to drive maximum value out of Sumo Logic & understanding a vision for long-term success & growth. You will be the main point of contact for all technical questions & assistance for these customers & represent their needs back to customer support, product management, engineering, & sales. You will also work with the rest of the Customer Success team to build out & cultivate a customer community to enhance the experience of our customers.
The successful candidate for this job will have a strong technical aptitude in cloud technologies like AWS or Microsoft Azure, along with a strong self-starting, proactive mentality. You must have a proven track record of creating & maintaining deep, lasting relationships with customers.
You are going to be dealing with very technical users & complex issues, but youre also tasked with creating excitement & loyalty in the customers you interact with. This is an ideal role for technical, experienced sales engineers looking to get away from full-time travel requirements or experienced Professional Services consultants looking for a chance to focus on a set of strategic accounts they can help to grow.
What you'll be working on:
- Engage customers during their post-sales onboarding process
- Help advise customers on successful implementation of use cases
- Share best-practices & other tools & resources to help customers successfully adopt the Sumo Logic service
- Help further adoption of the Sumo Logic service by discovering & implementing new use cases & data sources
- Proactively manage issues at customers based on KPIs & SLAs
- Stay actively engaged on assigned customers to ensure great customer health
- Participate in customer community forums
- Partner with senior Sumo Logic Customer Success Managers to ensure customers are renewing & expanding their accounts
- Represent customer needs internally with our product management & engineering teams
Your experience & skills should include:
- A track record of having a bias for action to make things happen & drive results
- Experience with public cloud services such as AWS or Microsoft Azure
- Ability to write scripts, regular expressions, SQL queries, etc.
- Hands-on experience working with a variety of enterprise software infrastructure (operating systems, virtualization, database, network, security) products in production environments
- Eight years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer
- Customer relationship management skills
- Experience with Sumo Logic from a user perspective is a huge bonus- Sumo-Pro certifications
- Excellent communication & interpersonal skills
- The ability to travel occasionally to customer sites
- The ability to thrive in a fast-paced, high growth & rapidly changing environment
- A demonstrated passion for making customers wildly successful
These additional skills would be highly desirable:
- Experience with enterprise log management/metrics/SIEM products
- Experience with cloud-based technologies
- BS/B.Tech/M.Tech in Computer Science or Engineering
About Us
Sumo Logic, empowers the people who power modern, digital business. Through its SaaS analytics platform, Sumo Logic enables customers to deliver reliable & secure cloud-native applications. The Sumo Logic Continuous Intelligence Platform helps practitioners & developers ensure application reliability, secure & protect against modern security threats, & gain insights into their cloud infrastructures. Customers around the world rely on Sumo Logic to get powerful real-time analytics & insights across observability & security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
The expected annual base salary for this position is $135k-155k + 15% bonus. Compensation varies based on a variety of factors which include (but arent limited to) such as role level, skills & competencies, qualifications, knowledge, location, & experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, & equity awards.
Other details:
- Health, Dental, Vision- Insurance
- 401k & Life Insurance options
- Unlimited PTO with 15+ days of recognized holidays
- Quarterly Wellness days
- 100% remote with option to be in office if you want (Bay Area, Austin, Denver, NYC)
- 3 months of paid parental leave
#LI-DNI
About Us
Sumo Logic empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable & secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners & developers ensure application reliability, secure & protect against modern security threats, & gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics & insights across observability & security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy
|
