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SurveyMonkey // online survey platform
 
Design, Full Time    New York City/US - Remote    Posted: Friday, September 09, 2022
 
   
 
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JOB DETAILS
 

Who we are & what we do

Product Design & Research at Momentive is all about getting to the heart of customer needs in service of fulfilling our mission to power the curious. With deep roots in the feedback industry, Momentive is uniquely positioned to once again disrupt the competitive landscape through innovative agile solutions that allow anyone to gather data & make decisions. We work in five offices across the globe (plus home offices for now), partnering with our counterparts in Product Management, Marketing & Engineering. If you believe that great design belongs everywhere & have the mettle to make it happen, let's talk!

What we're looking for

A successful candidate will be an inspirational people manager, coach & mentor. You are a product thinker, a collaborative cross-functional team player, & excellent communicator, creating connective tissue between your team, your partners, & leaders in the company. You are passionate about bringing better design to the business world, through stunning data viz, personable interfaces, & a commitment to empathizing with our users.

You will

  • Lead, manage & mentor product designers for a growth team focused on the buyer experience, with practiced ability to teach core design skills, & coach on softer skills of influence, customer centricity & personal leadership.
  • Shape the experience strategy, driven by customer understanding, building on knowledge from customer research, content strategy, product management, marketing, & customer support & operations.
  • Support & encourage a culture of accountability & feedback you give it, receive it & grow from it, & encourage this practice on the team
  • Focus on the customer & business problems with the biggest impact while being a tireless advocate for design craft & cohesive customer experience

You have

  • Passion for solving complex Enterprise product challenges with modern, intuitive design solutions.
  • Experience managing Enterprise SaaS product design efforts, both as a lead designer, & as a manager
  • Have hired, mentored, & coached individual contributor designers, & led a team of at least 3 designers.
  • Experience working across product design teams & within user-centered specializations including user research, content strategy & design systems.
  • Practiced ability to create alignment on experience choices with peers & leaders
  • A grasp of data informed design. You enjoy understanding what motivates customers & have the ability to guide the team on experiments to validate hypotheses.
  • Ability to thoughtfully communicate objectives & rationale to the team & cross functional partners.
  • Bonus points for experience working on a growth team

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity & technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, & its brand & market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, & product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow & shape what's next. By embedding inclusion into our processes, policies, benefits, & culture for our 1,600+ employees across North America, Europe, & APAC, we're building a workplace where people of every background can excel.

We've won multiple Culture & Employee awards, including Comparably's Best Workplace for Women & Diversity, & received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, our annual holiday refresh, retirement benefits, & Take 4 sabbaticals.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer & is committed to providing a workplace free from harassment & discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, & the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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