At Riot Games, were committed to delivering unforgettable esports experiences to fans around the globe. With the growth of the Riot Games Arena & our Remote Broadcast Centers (RBCs), were scaling our technological capabilities to innovate world-class tournaments for League of Legends, VALORANT, & Wild Rift.

Riot operators possess deep expertise in specific technical areas while also embracing the opportunity to work across multiple domains. As a Lead of Tech Operations on the Esports Event Technology (EET) Team, you will collaborate with engineers, vendors, & contractors to deliver resilient, & reliable esports events worldwide. Working within a self-directed, cross-functional team of highly skilled professionals, you will help ensure that Riots infrastructure can effectively support all Riot Esports initiatives.

This role will require international travel as we support global & regional events. Expected travel is up to 40% per year.

Physical Requirements: 

• Occasionally required to lift 50 lbs
• Occasionally required to push/pull road cases
• Ability to travel internationally 3-4 weeks at a time

Responsibilities:

• Liaising with multiple teams to establish & maintain interdepartmental workflows for executing large-scale international sporting events
• Ensure technical support teams make clear commitments & deliver on them
• Ability to work across teams & disciplines to coordinate technical support needs for executing large-scale international sporting events
• Onboard, track, measure, & evaluate vendor performance
• Provide technical support. Troubleshoot issues, install & equipment, & act as first layer support for onsite vendor resources
• Create documentation & processes & how tos for vendor supported workflows

Required Qualifications:

• 3-5 years of experience working hands-on with information technology ecosystems
• 1-3 years of experience working in a Tech/Craft leadership role  
• Strong understanding of layer 2 networking, & Enterprise IT support
• Familiarity with windows provisioning tools, remote desktop, PC management & PC troubleshooting.
• Excellent problem solving & analytical skills.
• Ability to manage & prioritize multiple tasks.
• Understanding of the player experience for League of Legends & Valorant
• Experience with selecting, developing, & maintaining relationships with vendors
• Ability to travel internationally 3-4 weeks at a time, up to 40% of time per year. Viable passport required

Desired Qualifications: 

• Experience working in project management tools such as JIRA, Asana, Airtable, & Trello
• Experience working in time-sensitive & high pressure situations like live event broadcasting
• Passionate about esports

For this role, you'll find success through craft expertise, a collaborative spirit, & decision-making that prioritizes the delight of players. We will look at your past studies, experience, & your personal relationship with games. If you embody player empathy & care about the experiences of players, this could be the role for you!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy & other perks such as flexible work schedules. We offer medical, dental, & life insurance, parental leave for you, your spouse/domestic partner, & children, & a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games & experiences that make it better to be a player. Whether youre working directly on a new player-facing experience or youre supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, were better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, were looking forward to your application.

Its our policy to provide equal employment opportunity for all applicants & members of Riot Games Riot Games makes reasonable accommodations for handicapped & disabled Rioters & does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal & state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state & local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, & the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential & sensitive Company data
• Communication with others, including Rioters & third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, & networks
• Ensuring a safe interactive environment for players & other Rioters

These duties are directly related to essential operations, safety, trust, & compliance obligations within our organization. Please note that job duties may evolve based on business needs & additional responsibilities may be assigned as necessary to maintain operational efficiency & security.