Event Production Manager

Please note: Candidates must currently reside in the UK & be able to work in the UK without sponsorship. 

Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. 

Were seeking an Event Production Manager to join our Operations team. The Event Production Manager will report directly to the Venue Manager. 

What Youll Do:

The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, & control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the clients vision for their event is executed, & that the client is fully supported from kick-off to post-event. The Event Production Manager acts as project manager & ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, & physical meetings products. The Event Production Manager lives Convenes values & exhibits our hospitality standards at all times.  

 As the Event Production Manager, you will:

• Plan & oversee meetings programs across our physical, hybrid, & virtual products.
• Effectively communicate both verbally & written, with all levels of associates, clients, & all Convene departments in an attentive, friendly, courteous, & service-oriented manner.
• Effectively listen to, understand, & clarify concerns raised by associates & clients.
• Serve as a pre-sales support function for our Sales team to advise on applicable deadlines & requirements to ensure a successful event. Work closely with the Sales Department to prepare room diagrams & photos, & facility insights; assist relationship managers in getting clients through the contract phase 
• Develop event timelines & communicate any pre-production deadlines.
• Schedule & host kick-off calls with the clients.
• Serve as the primary point of contact for the client leading up to the day event
• Prepare & distribute all room diagrams
• Work closely with the culinary & service team to finalize menus & timing
• Partner closely with our AV Production to plan the clients run of show & vision for physical & hybrid Studio Events as needed.
• Host client Run of Show Review with AV Production team & Event Operations Manager.
• Partner closely & oversee the execution of tasks by the Event Operations Team.
• Assign & manage event tasks in our project management tools.  Follow up as needed with the Event Operations Team to ensure tasks are completed to standard & on time.
• Create & maintain detailed event documentation for each booking 
• Responsible for the creation of PEOs (Program Execution Orders), program diagrams, & invoices 
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, & other collateral.
• Manage client expectations on available features, which also includes working closely with Product & Design teams to help inform future platform enhancements.
• Conduct pre-event & post-event debriefs for our internal stakeholders.
• Follow up with the client on any post-event deliverables
• Conduct weekly event meetings & regular PEO meetings
• Provide status updates to internal & external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise the proper calculation of all program checks & ensure client approval & signatures 
• Ensure the collection of all program balances 

What We Look For:

• 3+ years in a customer-facing role
• Prior experience in event planning & project management
• Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen & staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask & obsessed with customer satisfaction

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through the Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities, & perspectives.