Critical Mass' Trailhead Internship Program is a 12-week jump-start to your career. This program is a fast-track to launch your career with regular learning opportunities, mentorship & real client work, while also getting paid. We aim to integrate you into the amazing work we do here at Critical Mass, & support you as part of the team to grow your career with us! You will have the opportunity to try the digital agency world to see if it's for you! 

Our Internship will run from May 21st - August 9th, 2024.

All applications are reviewed on a rolling basis & the hiring location for this role is still being finalized. 

As a Client Services Intern, you will support the Client Services Team to expertly manage & grow client relationships. Organizing status meetings, preparing presentations, documenting meeting minutes, coordinating meetings, travel, & expenses requires you to be thorough & detail-orientedbut youve got that covered. Youre eager to put your outgoing personality to the test by gaining experience in effective team communication. And youll grow in your role with key guidance & mentorship from Account Director(s) & Exec leaders.

You Will:

• Develop a trusting relationship with clients & partner agencies.
• Represent Critical Masss values & mission.
• Begin to understand & showcase Critical Mass service offerings.
• Organize & set agendas for weekly client meetings.
• Assume ad-hoc requests & assist in the coordination, preparation, & promotion of projects & special events.
• Prepare appropriate presentations & present data from varying sources.
• Liaise with Client Services & Project Management teams.
• Schedule meetings & facilitate meeting needs with internal teams, departments, clients, & vendors.
• Liaise & communicate on behalf of Client Services department.
• Coordinate between agencies regarding client information & document sharing, meeting scheduling, & communication maintenance.
• Support Marketing & Business Development department teams as required.
• Begin to understand financial literacy per account. 
• Further develop digital acumen & performance marketing.
• Grow your knowledge of digital marketing & trends in the industry. 

You Have:

• Proficient skills in Microsoft Office Suite, Powerpoint, & Keynote.
• Excellent word-processing skills.
• Excellent oral & written communication skills.
• A thorough, detail-oriented mindset where organization is prioritized.
• Ability to prioritize & meet tight deadlines.
• Ability to work well in a dynamic environment.
• An outgoing, self-motivated & assertive personality.
• Good balance between working independently & with a team.
• Effective interpersonal skills & the ability to be a global thinker.
• Ability to proactively & diligently follow up with teams.
• Good use of tact & judgment.
• You are second or third year of university study or the first year of a two year educational program.

Critical Mass Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our Trailhead Talent is the future of our organization, & we want to set you up for long-term success. In an effort to do so, wed like to establish the expectation that you plan to work from our Critical Mass office 4 days per week. The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration & team relationships 
• Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM. We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.