Join our team as an Account Director, where your energetic & curious nature, paired with your passion for building iconic brands, will thrive. With a willingness to roll up your sleeves & excel in unexpected moments, your super positive attitude & high level of independence make you perfectly suited to flourish in our fast-moving, highly collaborative environment.  If you enjoy working in a fun & highly creative atmosphere while making a meaningful impact, this opportunity is tailor-made for you.

You will:

• Strategically guide clients & cultivate relationships for project excellence
• Lead both internal & client teams with finesse
• Precisely manage account revenue & drive organic growth
• Deliver metrics on relationship quality & product satisfaction
• Ensure accurate & effective implementation of Statements of Work
• Foster relationships across teams & departments, while mentoring & leading project teams
• Define & implement best practices at the business unit level
• Contribute to the overall development of the Client Services department
• Collaborate cross-functionally with creative & strategy teams, as well as with partner agencies

You have:

• 5-7 years of Account Management experience in a Digital Marketing agency
• A solid track record of handling complex projects & clients, achieving annual service revenues exceeding $5MM each
• Deep understanding of user-centric digital product design principles
• Experience managing a complex Interest-based Audience Targeting (IAT) environment in a fast-moving setting
• Ability to foster strong client relationships
• Proven experience in formulating & executing long-term strategic account plans & roadmaps
• Quick decision-making abilities & adeptness at implementing solutions
• Advanced negotiation, communication, writing, & organizational skills with meticulous attention to detail
• Strong financial acumen with advertising background, ideally in IAT
• Experience in project management & digital media
• Familiarity with CPG industry & brand development
• Proficiency in immersive experiences (e.g., Snapchat, Reddit)
• Understanding of media platforms & paid media strategies
• Expertise in analytics, including test & learn methodologies

What We Offer

• Global maternity & parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, & flex days
• Access to online services for families & new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity & Inclusion Board with 15 affinity groups
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration & team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.