About Us

KeyMe is revolutionizing lockout solutions for homes, cars & businesses. Via artificial intelligence & robotics, KeyMe allows users to store, share, & duplicate their physical keys & RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000+ locations across the country in major retailers such as WalMart, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, & many others.

Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts & re-keys to complex installations & custom jobs.  All KeyMe locksmiths have extensive experience & are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMes smart routing gives customers the ability to monitor their Locksmiths arrival, job progress, & receive instant receipts. KeyMe is providing unrivaled service quality, prices, & customer experience into the $12B/yr locksmith industry.

KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative & relaxed atmosphere where bright professionals work hard & enjoy what they do. With the added benefit of a friendly, flexible & creative working culture, youll be joining a forward-thinking, expanding team to continue opening doors for our customers.

Were committed to providing a diverse, equitable & inclusive workplace where team members from all backgrounds, ethnicities, cultures, & experiences feel welcome & thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.

About the Role

KeyMe's Kiosk Customer Experience team is the public face of a fast-growing key-copying & locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you'll handle a high volume of calls, online chats, & emails from new & existing customers. Youll also be interacting with people who are in tough lockout situations who need fast, safe, & reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, & loves to be of service.

What Youll Be Doing

• Answering incoming customer calls regarding billing issues, product problems, service questions, & general client concerns
• Responsible for maintaining a high level of professionalism with clients & working to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge & be informed of any changes in company policies
• Impact the companys bottom line by problem-solving & turning frustrated clients into repeat customers
• Keeping records of customer interactions, transactions, comments & complaints

How We Know You Can Do It

• Proven experience in providing excellent service to customers. Startup experience not required!
• Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, & experience
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
• You can think fast on your feet
• You love talking to people & can stay calm when our customers are not
• You know how to manage your time & multitask
• Availability for evening, weekend & holiday shifts
• Experience handling a high volume of calls & emails from customers or clients a plus
• Experience using Zendesk, Twilio, and/or Google Docs a plus
• Wifi connection 50MBPS of bandwidth available solely for employment use
• Fluency in Spanish & English is preferred

What Youll Get

• Hourly rate is $16.00
• Health, dental, & vision insurance
• Remote budget to set up your home office & internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life & AD&D Insurance