The role: 

• As a SMB Customer Success Manager, you will be a vital member of Newselas Customer Success organization. 
• You will work directly with our schools & districts to ensure their success & continued adoption of our industry-leading platform. 
• Monitoring & interacting with every step of the client life cycle, you are able to have a very real impact on the teachers & students in your portfolio. 
• Youll monitor the health of your portfolio, & will work closely with our internal teams to ensure clients are engaging with & getting the most out of Newselas solutions, & ultimately renewing their investment in Newsela. 
• Youll leverage data, our tech stack, & customer insights to drive company results in product adoption, renewal, & expansion. 
• You will also manage customers as they go through the Newsela Customer Journey, & will ensure they have the necessary support & resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. 
• You will partner closely with members of our Sales, Marketing, & Support teams.
• You will exert independent analysis & autonomy to influence results & outcomes that positively impact the business.

 Why youll love this role:

• As a member of our growing Customer Success team, you will have the opportunity to directly influence how administrators at school districts across the country engage with Newsela. 
• You will also gain exposure to the future of education, enhance how districts & teachers engage students, & provide time-saving approaches that allow educators to design customized learning for different levels of learners. 
• Youll also have the opportunity to leverage frameworks for your work while still maintaining autonomy & discretion to personalize your approach to partnership with each district based on their goals & needs.
• You will have a direct impact on the expansion & adoption of Newsela products, which will ultimately scale Newselas ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.
• You thrive in a role that requires significant autonomy, representing the company in the market, making recommendations that impact strategy & results, & managing priorities independently. Youll have the opportunity to exercise discretion & independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, & influencing revenue & business outcomes.

Why youre a great fit: 

• You have 2+ years of experience in owning a large portfolio of accounts through the entire customer journey (post-sale through renewal) while being attentive to the health, needs, & goals of your clients. 
• You proactively engage in client communication, use data to identify opportunities for growth, & have demonstrated success in monitoring customer health & driving renewals. 
• You are able to leverage your experience in client success planning, & are able to ask discovery questions, actively listen, & synthesize client goals, to effectively uncover hidden needs & get to the root of the problem. 
• You have a demonstrated history of hitting & exceeding company OKRs (may include renewal, health scores, production adoption KPIs, etc).
• While not required, a background in education, with experience using Gainsight & Salesforce (SFDC) is a plus.

Compensation:

• Base salary: $65,000 - $70,000
• On-Target Commission (OTC): $12,500
• On-Target Earnings (OTE): $77,500 - $82,500
• Total compensation for this role also includes incentive stock options & benefits.

About Newsela:

Newsela takes authentic, real world content from trusted sources & makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers & 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, & attached to activities & reporting that hold teachers accountable for instruction & students accountable for their work. With over 15,000 texts on our platform & multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why youll love working at Newsela:

• Health & Wellness: Access to the worlds leading medical experts for healthcare (pets included!). Discounts & resources to stay healthy: mind, body, & soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs & time off to take care of your family & yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, & integration of DEIB lens across Talent lifecycle processes.
• Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, & individual development plans aligned with your personal & professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education & improves the lives of students & teachers.