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Alfred // digital & in-home concierge services
 
Los Angeles, CA    Posted: Wednesday, June 16, 2021
 
   
 
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About Our Company

Hello Alfred is a hospitality & technology platform focused on building intuitive, personal help into the most important space in peoples lives: their home. As the only company in the world that customers trust with the keys to their homes, were building a world where people come first, hospitality is an everyday luxury, & its both easy & OK to ask for help in managing our busy lives.

We believe in corporate responsibility, which means that we truly consider the second & third order consequences of our actions. Even if it takes longer, we always do the right thing.

Youll Click With Us If You

  • Act like an owner
  • Conduct yourself with the highest integrity
  • Speak up with radical candor
  • Practice empathy
  • Have a high & ever-climbing bar for excellence
  • Dont give up, even when it gets tough
  • Help make the team greater than the sum of its parts
  • Are thoughtful & self-reflective

The Mission

As a Resident Experience Assistant you are a key part of the Customer Experience team focused on supporting our animated & vibrant client base as well as our All-Star Alfred Squad to ensure that each & every one them feels taken care of. Your part is to be on the front lines -- with one hand you'll be fielding phone calls, emails, & SMS; with the other, youll be supporting our account management & sales teams to create unique, groundbreaking customer experiences. You are critical for us achieving our mission of changing the world with human powered technology.

What Youre Like

  • Problem solver- one size doesnt fit all
  • Naturally empathetic & happy
  • Self starter who is comfortable working autonomously within a loose framework
  • Have the ability to think on your feet, be proactive, & tackle several projects at once
  • Thoughtful & rational decision-maker weighing different options & optimizing choices based on client & business needs
  • Can manage different stakeholders & balance authoritativeness & understanding. You need to be able to manage vendors, Alfreds, & be a client advocate all-at-once
  • Roll up your sleeves to get things done - executing not only quickly but with high quality
  • Are team-oriented
  • Comfortable with difficult conversations
  • Dont accept no as an answer
  • Possess excellent written & verbal communication skills

What Youll Do

  • Receive, review, manage, & execute inbound customer requests & communications, across multiple channels.
  • Coordinate & drive multiple requests simultaneously to execution (aka: get things done for customers.)
  • Manage multiple vendors across different service types
  • Capture & solve service errors
  • Create new processes as our business expands to roll out company wide
  • Make yes / no calls on requests based on on cost-efficiency

Why Join Hello Alfred?

We reward our exceptional Alfreds for the hard work they do every day:

  • Good compensation Alfreds are offered competitive hourly rates & are eligible for performance-based raises
  • Hourly full-time work - We pay hourly & offer a full-time schedule, & allow you to complete the days tasks in your own priority order
  • Benefits we offer generous medical, dental & vision coverage & a 401K plan; we also provide a stipend to cover cell phone use & reimbursement for travel (depending on market)
  • Career paths   opportunities to transition into Business Operations, Training & General Management
  • Industry-leading training certifying you for success at Hello Alfred & the broader hospitality industry
  • Team   you will get to work alongside a team of passionate, energetic people who are designing the future of hospitality

What You are Like

  • Extremely trustworthy
  • Genuinely caring about a job done well
  • Detail-oriented & anticipatory in serving of  your clients
  • Consistently  improving yourself & the way things are done
  • Self-motivated & operating with a no job too small mentality
  • Personable during all face to face interactions 
  • Adaptable when things go wrong, considering it a fun challenge to solve
  • Able to  make sound decisions on behalf of our clients & also know when to stop & ask for help
  • Able to prioritize & multitask
 
 
 
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