Were seeking a Workplace Supervisor to join our team. The Workplace Supervisor will report directly to the General Manager for our UK property located at 22 Bishopsgate, London.

Please note: candidates must currently reside in the UK & be able to work in the UK without sponsorship.

What Youll Do: 

The Workplace Supervisor is responsible for serving all products with friendly, individualized attention toward each customer. They are also responsible for educating customers about our workplace membership, while also educating them on our coffee & drink offerings. The Workplace Supervisor fulfills any other duties the Service Manager or General Manager assigns & represents Convene in a professional manner. The Workplace Supervisor ensures their fellow Baristas/Bartenders are continuously trained/developed on execution. 

• Leads the workplace team in ensuring the highest quality of service & maintains consistent product standards
• Assists the Barista/Bartender with service 
• Lead by example with all Company drink recipes & procedures
• Passes monthly re-certifications in a timely manner
• Develop a monthly newsletter to highlight all of the workplace offerings
• Oversee workplace onboarding, site tours, & offboarding of members
• Thoroughly maintains Caf checklists/ logs
• Assists as Key Holder / with Caf Openings
• Ensures all Convene Policies are respected & thoroughly followed
• Trains & develops team by leading by example
• Greets all customers with fast, friendly, personalized service & develops a rapport with customers
• Reports all customer complaints to the manager on duty
• Responds proactively to prevent customer service situations
• Full knowledge of the coffee & food menu
• Accurately rings sales orders into the cash register & counts back change to customers in a courteous & friendly manner
• Plan & execute workplace community activations from start to finish. This includes but is not limited to, planning, promoting, setting up, executing, & tearing down of events. 
• Manage the budget of community programs while having forward thinking/planning.
• Answers customer questions regarding coffee blends, preparation, & product knowledge
• Efficiently cleans the bar area, floor, windows, & Caf Equipment (Espresso Machine, Grinders, Urns, Etc.)
• Assists in the distribution of weekly shipments
• Reports all employee accidents, potential safety hazards, & any operational inconsistencies to the manager on duty
• Troubleshoots any member problems dealing with technology, lockers, mail, etc. 
• Has a passion for excellence, is detailed oriented, operations-focused, hands-on management style, great organizational skills, & strong written & verbal communication skills
• Works with the purchasing team & General Managers to review all cafe menu item mix reports, adjusts low-selling items, & researches new items to allow for fresh new seasonal product offerings in the coffee shop caf

What We Look For: 

• Maintains positive company morale & professional attitude
• Must be able to work overtime, as needed
• Excellent verbal & written skills
• Well-organized & detail-oriented
• Regularly required to stand, walk, talk, & hear
• Frequently required to use hand-to-finger motions, handle or feel objects, reach with hands & arms
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day & night lighting & be able to focus on distant & close-range projects
• Regularly required to handle food & hot beverages
• Strong Coffee Knowledge the ability to train & develop peers

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/  

Were Here For You: 

At Convene, youll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes & equipment through Convenes Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.