Role Description

As a Customer Success Manager (Spanish speaking), you will be supporting post-sale customer deployment, education & training. You will play an integral role in our customers journey with Dropbox -helping them deploy Dropbox (both our Core product & Dash) & our suite of additional products while helping them realize the value from their investment with Dropbox. This will give you opportunity to have a meaningful impact with a diverse group of customers. You will also support Dropbox business objectives including driving customer retention & growth.  We are a collaborative, customer oriented team, we are worthy of trust & we are strong advocates for our customers.

Responsibilities

• Lead post-sale customer deployment calls while collaborating with Account Managers, Solutions Consultants/Engineers, in adopting Dropbox Dash, Dropbox, Dropbox Sign, DocSend & other products as they are added to our portfolio
• Discover customer goals/objectives & chart a plan for successful time-bound outcomes of those goals
• Develop a thorough understanding of Dropboxs multiple products. Feel comfortable showcasing product features & their value to both decision makers & their employees
• Work with the Channel Sales team, helping our partners understand the value of Dropbox products
• Co-prepare & present QBR/EBRs (adoption insights/recommendations & product updates)
• Responsible for end customer engagement to drive education & training about their DBX solutions & products to support implementation, usage, adoption & integration into business workflows
• You have the ability to navigate a customer or partner interaction that focuses on technical aspects of the product
• Providing vital feedback from clients back to Dropbox leadership & product team
• Collaborate with Account Managers to ensure renewal & or growth for key accounts by driving account health & business
• Work with the team & leadership on identifying process & scale improvements

Requirements

• Customer Success or similar experience with a demonstrated track record of success
• Language requirement: Fluency in Spanish & English is a requirement
• Experience working Spanish speaking markets
• Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, & finance
• A technical aptitude with experience in communicating effectively at all levels
• Customer Oriented Problem Solving & Analytical mindset
• Ability to contribute to building new processes & systems
• Bachelors Degree or equivalent experience required

Preferred Qualifications

• Collaborative & Highly Engaged approach
• A passion for technology & learning
• Prior experience with CRM systems
• Preferred Experience within the Geographic coverage that include the EMEA countries
• Additional languages are preferred (Italian, etc.)
• Strong analytical & quantitative capabilities including comfort with basic modeling

Compensation