Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

As a Senior Technical Account Manager at DV, you will be the primary point of contact for Scibids clients post-sale. You will oversee the execution & performance of both pilot & business-as-usual (BAU) campaigns, ensuring seamless client experience, strong campaign results, & continuous growth through upselling opportunities.

Youll work closely with Sales & Presales teams within DV to deliver a cohesive customer journey & act as the voice of the client within Scibids.

What You'll Do

On a day to day basis, your responsibilities will specifically include: 

Campaign Management

• Leveraging Scibids AI technology, manage Pilot campaigns during testing phase & BAU campaigns after client is scaled.
• Monitor & troubleshoot campaign setup & performance within DSPs & ensure campaigns run effectively & smoothly.

Client Communication & Relationship Building

• Be the main point of contact for assigned clients, providing day-to-day support.
• Maintain consistent client communication to ensure satisfaction & address any questions or concerns.
• Provide general education, campaign insights & performance recommendations regularly.

Internal Collaboration

• Collaborating closely with the Pre-Sales team on net new clients to help ensure seamless onboarding & enhancing campaign setups.
• Working with the Scibids solutions team to get answers, debug issues & solve potential roadblocks.
• Liaise with internal Scibids & DV stakeholders like Sales & Client Partner teams.

Reporting & Analysis

• Lead performance impact review sessions, campaign wrap-ups & standard reporting, proving the ROI of Scibids & why we are a focal point of their plan.
• Analyze key performance metrics & provide strategic optimization suggestions & new ideas based on results.

Upselling & Growth

• Strategize & upsell to grow & develop existing client business & win net new business.
• Contribute to the scaling of successful pilots into BAU engagements & identify opportunities for campaign expansion & recommend new insertion orders.
• Introduce clients to new Scibids product features & enhancements.

Who You Are

• Professional experience (3 to 5 years) in programmatic trading, analytics or customer success/account manager team in the programmatic space
• Has experience in at least 2 of the following DSPs DV360, The Trade Desk, Xandr, Amazon or Yahoo. Meta & Google Ads also beneficial.
• Fluency in English required; proficiency in Portuguese is a plus
• Strong written & verbal communication skills
• Detail-oriented with an ability to prioritize projects/tasks simultaneously & to completion
• A can-do attitude to provide energy, drive & enthusiasm
• Ambition to grow your career as the team scales