Associate Director, Operations 

Factor_ a brand of HelloFresh is seeking an Associate Director, Operations.  The Associate Director of Operations drives the culture & leads the site strategy for a high-volume food manufacturing, pick, pack, & ship Fulfillment Center. You will be responsible for delighting our loyal customers taste buds, providing optimal nutrition to elevate their performance, while maintaining restaurant quality & integrity presentation. You will work directly with our Director of Operations to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the kitchen, production & fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, & driving continuous improvement. This person will have a seat at the table & be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach & develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality & Fulfillment)
• Develop trust, credibility, effective & collaborative relationships with Factor_ peers & direct reports
• Provide direction & leadership for day to day operational challenges
• Develop trust, credibility, effective & collaborative relationships with supply chain peers & direct reports.
• Balance quality, productivity, cost, safety & morale to achieve positive results in all areas. 
• Be the liaison between the site operations & other functions within the corporate leadership teams, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPIs & financial metrics while supporting your team in achieving daily, weekly, monthly & annual goals
• Ensure adequate communication of company goals & priorities to full Production team, including leading monthly meetings to engage & inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, & Delivery.
• Demonstrate capability to create new processes that ensure consistency, premium taste, & appearance of every meal leaving our high-volume kitchen

You are

• Bold: youre adventurous, outgoing & optimistic; youre confident making decisions & taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, & imagination; you are not afraid to ask, what if & constantly challenge the status quo
• Versatile: you roll with the punches & dont get overwhelmed easily; you enjoy grinding away at issues & have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action & pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams & cultivating collaborative partnerships at all levels & departments of an organization
• Strategic: you recognize & resolve situations that are ambiguous or challenging & use logic to identify alternatives, evaluate, & present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience & strive to deliver a product that is second to none

At a minimum, you have...

• 8+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
• Ability to think strategically & communicate at the executive level, coupled with top-notch organizational skills & an attention to detail
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Demonstrated ability to effectively motivate, develop & manage 1200 employees a day - our culture is a critical part of our success, & you are directly responsible for driving it
• Deep knowledge of Lean & Agile Production
• Comprehensive background in Manufacturing,Fulfillment, Shipping, Receiving, & Warehousing
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Excitement for working in an environment with a high level of ambiguity & change
• Interest in spending most of your time on the shop floor & working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company & start-up environments
• Strong continuous improvement skills
• A customer service obsession & a willingness to do whatever it takes to satisfy customer needs
• Effective communication & are a leader for employees, direct reports, cross-functional teams & executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity & ethics

Youll get

• Competitive salary, 401k with company match that vests immediately upon participation, & company equity plan based on role
• Generous PTO, including sabbatical, & parental leave of up to 16 weeks
• Comprehensive health & wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, & Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, & LGBTQ+
• Inclusive, collaborative, & dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks & responsibilities as needed to meet changing business needs, operational requirements, or other factors.