See yourself at Twilio

Join the team as Twilios next Sr. Manager, Workday Development.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is seeking a highly skilled & experienced Workday Leader to join our team as a Senior Manager of Workday Development. As an expert in Integration, Reporting, Prism, & Extend, you will play a pivotal role in enhancing & optimizing our Workday platform to support the professional growth of our Twilions.

This proactive leadership role involves collaborating with internal People teams to implement, optimize, & maintain the Twilio Workday platform. The successful candidate will serve as a subject matter expert, maximizing system efficiencies to meet both strategic & operational business needs. Join us in leading a dynamic team within a fast-paced, high-growth, & competitive technology company.

Responsibilities

In this role, youll:

• Strategic Partnership: Collaborate with internal teams & vendors to translate business needs into innovative integration, reporting, & custom business process solutions. Maximize integrations, reports, & Extend functionalities to meet strategic & operational business requirements. Assist in the efforts to develop & execute the Workday strategy & roadmap inclusive of application upgrades, enhancements, & implementation activities that address business plans, vendor product developments & support requirements, while ensuring alignment with business needs & objectives.
• Data Integrity: Ensure accountability for data integrity, including quality, accuracy, reporting, timeliness, & usability across core systems & related interfaces. Proactively maintain data integrity through audits, reports, & other means.
• Team Leadership: Manage the performance, development, & training of direct reports to cultivate a highly skilled & engaged workforce. Coach, teach, guide, motivate, & inspire the team, setting goals & ensuring deadlines are met.
• Stakeholder Collaboration: Partner with internal stakeholders to develop technology solutions, process improvements, & policy changes, enhancing user experience & process efficiency.
• Subject Matter Expertise: Serve as a Workday subject matter expert with a focus on People Integrations, Reporting, & Extend functionalities. Act as an internal consultant for the business, developing strategies & tactics for effective integrations & reporting with enhanced data analytics & visualization.
• Continuous Improvement: Proactively work with the team to improve system configuration, integrations, & reporting, advancing the quality of information provided to stakeholders. Recommend changes to processes, methods & implement practices that enable the team to become high performing.Awareness & Education: Maintain & promote awareness of Workday system capabilities, new releases, & upgrades, ensuring a comprehensive understanding of their impact on existing & future functionality.
• Implementation Involvement: Participate in & contribute to all phases of internal Workday implementations, from assessing company data to configuring & testing within the Workday system.
• Business Relationship Building: Build strong internal relationships with key business leaders to define & understand strategic & tactical data requirements.
• Confidentiality: Maintain the strictest confidentiality in all work aspects & ensure continuous data integrity.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years of Workday configuration experience with a focus on Integrations, Reporting, & Extend.
• 4+ years in a management role.
• Strong team building & people leadership skills, with demonstrated leadership in developing Workday technical staff & skills.
• Experience with Workday Release Management.
• Excellent knowledge of PC software, including Microsoft Office applications & Google Workspace.
• Understanding of data privacy practices & regulations, with discipline in handling highly confidential information.
• Effective communication & presentation skills across all levels of management.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal skills with the ability to develop & maintain relationships with business units & third-party vendors.

Desired:

• Workday Pro certifications are a plus.

Location

This role will be remote in Canada, & only eligible to be hired in Alberta, Ontario or British Columbia.

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.