Head of People Services
Banbury, Nuneaton, Derby or London
12 month FTC

We are starting our HR transformation & are going to implement a new operating model. We are looking for a Head of People Services who will help us to establish this function & support the team throughout  the transition, for a 12 month fixed term contract.

The Head of People Services will lead the HR Operations & Payroll teams. The role is a key strategic role, providing shared services leadership to meet the needs of the business & our customers. The role will lead the implementation & embedding of an effective best in class service, underpinned by delivering professional advice & an exceptional customer experience.

What You Will Be Doing:

• Design & implement the People services function/offering.
• Centralise key operational People services, including onboarding, offboarding, employee administration, payroll preparation, compensation & benefits facilitation, reporting  & employee relations.
• Create Workday specialist knowledge & People reporting with data insights.
• Develop employee self-service & manager self-service capability that supports transactional activities through Workday enhancements & online resources (e.g. intranet resources), upskilling line managers & instilling a culture of best-in-class practices for our people.
• Lead the People Services team to provide excellent customer service & professional advice on   HR queries (e.g.) People & Payroll Operations, Employee Relations & Compensation & Benefits.
• Build strong, credible working relationships with Strategic HR Business  Partners, Centres of Excellence & business leaders as key stakeholders of the People Services to ensure the People service offering meets the needs of the business.
• Develop key metrics & dashboards to report on the key People Services activities to People Leadership Team & the business key stakeholders on a monthly & cumulative basis, identifying trends & making recommendations for change & improvement.
• Continually review People policies, processes, procedures, & resources to identify opportunities for continuous improvement, with focus on technology developments & opportunities for future automation.
• Proactively engage with the HR teams in the UK & across other geographies, including Talent Acquisition, WorkForce Staffing, L&D, People Operations, HRIS team, global compensation & benefits team.
• Identify improvement opportunities on people-related topics in the business, with a goal of constantly raising the talent bar & driving simplification
• Encourage an environment of learning & upskilling & actively looking for  opportunities for team members for the same
• Share knowledge & awareness of market trends & best practices to adopt & implement to build efficient practices within the team & organisation
• Serve as an ambassador of HF DNA & values for the team

Who You Are:

• Experience of setting up shared services models previously is essential.
• Experience of People shared service operating models, coupled with a wider understanding of the People function & how this connects with the business.
• Significant knowledge of People processes, UK employment law, best practice & maintaining a professional People service to the business.
• Minimum 5 years of people management experience.
• Good level of understanding of Change Management.
• Experience influencing senior stakeholders & building strong relationships.
• Expert communicator with high emotional intelligence
• Strong prioritisation skills with the ability to manage multiple demanding stakeholders
• Strong organisational skills with the ability to multitask & assign team effectively
• Strong influencing skills with experience providing leadership in a matrix environment
• Agile thinker who is able to lead in a fast-paced / rapidly-changing environment
• Analytical thinker who is able to offer multiple data-driven solutions for complex problems
• Bachelors or Masters degree, relevant field of study is a plus
• Fluent in English

What you will get in return:

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Bippit account - financial support
• Free professional development & coaching memberships
• Mental health first aiders & an employee assistance programme
• Dog friendly London office!
• If in the office, enjoy a free breakfast every day
• Eye care scheme
• Cycle to work scheme
• Group Life Assurance

Location: Flexible, as the role can be based at any one of our 4 UK sites: Nuneaton, London, Banbury or Derby.

Work Schedule: Hybrid working - 50/50 remote working & flexible start/finish times 

Next steps: Your application will be reviewed & if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health & safety matters. You are responsible for ensuring you take reasonable care of your own health, & safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately & actively raise health & safety-related concerns to your Line Manager.

You are required to cooperate with HelloFresh in all health & safety matters. You are responsible for ensuring you take reasonable care of your own health, & safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately & actively raise health & safety-related concerns to your Line Manager.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.