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Hi, we're Oscar. We're hiring a Claims Production Operations Manager to join our Claims Production team.
Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
You will manage the engagement, development, & results of a team driving Claims Production Processing. You will play a critical role in Claims production to ensure that Oscar members' claims are processed in a timely & accurate manner.
You will report to the Senior Manager, Claims Production.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.
If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $88,400 - $116,550 per year. The base pay for this role in all other locations is: $79,920 - $104,895 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.
Responsibilities
- Creating, tracking, & implementing best practices for Production Management to improve overall member experience through daily queue management & production tracking.
- Utilize frameworks to intentionally develop your team to build future leaders within the organization
- Take a data-driven approach to identify concerns, inefficiencies, & operational improvement initiatives throughout the Claims space that improve desired cultural & operational outcomes
- Process improvement & change management
- Compliance with all applicable laws & regulations
- Other duties as assigned
Qualifications
- 4+ years of production management experience
- 4+ years leading, coaching & developing direct reports in a large team
- Experience in healthcare
- 3+ years experience using data & metrics to problem solve & drive root cause analysis
Bonus points
- Proficiency in Microsoft Office Suite
- Process Improvement or Lean Six Sigma certification
- Experience as a leader in a remote environment
- Experience in BPO or Call Center environments
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience.
Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
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