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Twilio // platform for building messaging applications
Sales, Full Time    New York City, New York    Posted: Monday, May 09, 2022
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Because you belong at Twilio

The Who, What, Why & Where

Twilio is looking for a Sr. Manager for North America Enterprises & Verticals as part of our Global Messaging Exchange sales team. This person will lead a team of experienced Account Executives that will have dual responsibilities - revenue & profit responsibility for our largest enterprise customers in North America, & sales targets for expanding our business into new strategic enterprise customers in the US & Canada. This team will support highly analytical & consultative sales to large enterprises, as we enable them to leverage Twilios messaging APIs in the development of new & exciting customer engagement use cases - utilizing SMS/MMS, WhatsApp, Instagram, Google Business Messages, & Account Security offerings. This role is highly cross functional, with deep integration across product management, finance, carrier relations & sales. The Sr. Manager will be tasked with further developing our North America sales strategy & structure, which includes focusing on team development, building repeatable sales strategies & playbooks, ensuring the continued growth of existing accounts, & driving new business growth. 


  • 5-6+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or services with at least 3 years in management or leadership
  • 3+ years of experience building & leading high performing teams of individuals that combine major account sales & deep analytics
  • Experience with managing a P&L, financial modeling & forecasting is critically important 
  • Experience in setting priorities, managing forecasting, & can support fiscal planning & revenue tracking for a business
  • Comfortable working with business & highly technical leaders, while influencing their understanding & building supportive partnerships
  • Record of delivering market driven results, especially to scale & enterprise customers
  • Familiarity with matrixed or specialist sales models, working in partnership with relationship management, customer success & technical support teams
  • Excellent verbal & written communication skills
  • Bachelors Degree or equivalent years of experience



  • MBA
  • Domain expertise from a highly quant industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments
  • Business Messaging, Telecommunications or CPAAS experience
  • Software, SaaS, or PaaS experience



  • Develop, drive, & communicate our revenue management sales strategy, results & opportunities to peers & senior executives
  • Hire & lead an A-team of business development specialists to deliver optimized margin, gross profit, & new business growth results every period
  • Partner closely with other sales teams to identify new revenue opportunities within our largest Strategic Accounts
  • Serve on a cross-functional go-to-market team with representatives from partners, services, sales ops, marketing, support & more
  • Collaborate with your team & internal cross-functional sales, marketing & product teams
  • Interface with all levels of the target organizations, including product, procurement, IT architects, developers & senior executives
  • Work with strategic customers to ensure our post-sales teams are driving their success through delivery & ongoing support
  • Run a disciplined forecast, consistently overachieve on goals, & present guidance to executive management


Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. The Global Sales team plays an integral role in building out our customer base & bringing Twilio to developers, non-profits & enterprises to make an impact on their consumer engagement. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems & creating your own ideas. We have a cultural foundation built on diversity, inclusion & innovation & we want you & your ideas to thrive at Twilio. Come join us.


This position is US-based & remote, but proximity in either our San Francisco, CA or NYC, NY office is a plus. You will enjoy our incredible perks: catered meals, ergonomic desks, massages, bi-weekly All Hands & more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work & home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable & thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl & not be beholden to one playbook.

An overview of Twilios benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you & your loved ones. Its likely that you dont think about benefits every day; however, they are an important component of your total compensation, & we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance & Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending & Health Savings Accounts
  • Leave programs for all of lifes moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short & Long Term Disability Insurance
  • Life & Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses & activities
  • Up to $30 per month to use towards books/eBooks
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