THE COMPANY

MPOWERs borderless loans & scholarships enable students from around the world to realize their full academic & career potential by attending top universities in the U.S & Canada. 

As a mission-oriented fintech/edtech company, we move extremely quickly & leverage the latest technologies, global best practices, & heavy analytics to tackle one of the biggest challenges in financial inclusion. Were backed by over $150 million in equity capital from top global investors, which enables fast growth & provides our company with financial stability & a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service & technology professionals, & other experts in their respective fields. We work hard, have fun, & believe strongly in our cause. For us, MPOWERs mission is personal.

As a member of our team, youll be challenged to think quickly, act autonomously, & constantly grow creatively in an environment where fast change & exponential growth are the norm. Ideation & implementation happen very quickly. We value feedback & emphasize personal & professional development by providing the resources you need to further your skills & grow with the company. MPOWER is committed to cultivating your strengths & curiosity & helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 6 years in a row.. We are honored to be nominated by multiple agencies & publications for our leadership in Tech, diversity & social impact. We pride ourselves on being a growth company for grown-ups, where there are no pool tables but rather great health, education, & maternity/paternity benefits instead. Our team diversity has been recognized as well; were one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, & educational background.

THIS IS A  FULL-TIME POSITION, BASED IN OUR BANGALORE, INDIA OFFICE AND REPORTS DIRECTLY TO ASSOCIATE MANAGER - CUSTOMER RELATIONS

THE ROLE

Youll be the first point of contact & voice of MPOWER for our applicants & borrowers from all over the world. Your focus will be to own the student relationship & deliver a superior experience with each & every interaction with the student. Your responsibilities will include, but are not limited to:

• Delivering the highest quality of service to customers by addressing their queries thoroughly & accurately via chat, email & phone
• Contacting existing & potential customers to explain MPOWERs unique product & assisting them in completing the application 
• Continually meeting or exceeding daily & monthly targets with respect to call volume & sales

THE QUALIFICATIONS

• Bachelors degree in a related field, or higher
• Minimum 1-2  years of B2C local or international customer service or support experience in a high-touch, fast-paced environment
• Prior work experience within financial services and/or higher education industries will be a distinct advantage though not mandatory 
• Must have prior experience in a sales oriented and/or targets driven environment
• Passion for customer service & relationship management with an innate sense of service & empathy for others
• Analytically driven with an ability to interpret & derive insights from data
• Outstanding written & verbal communication skills in English & comfortable interacting with customers via multiple communication channels. 
• Exceptional organizational skills & attention to detail
• A proficiency in other foreign / international or regional Indian languages would be a plus

A passion for financial inclusion & access to higher education is a must, as well as comfort working with a global team across multiple time zones & locations!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles & responsibilities, variable workload, tight deadlines, a high degree of autonomy, & 80-20 everything.