Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

Were seeking a Receptionist to join our team. The Receptionist will report directly to the Reception Manager.

What Youll Do:

Were looking for a Receptionist who is organised & customer-focused. The Receptionist will be part of a small team based in the heart of London. The building is over 10 floors with 2 levels of basement with a GIA of circa 429,000 sqft. In this role, the Receptionist is to oversee the day-to-day running of the ground floor reception area. You will be responsible for greeting, welcoming, & directing all tenants appropriately; maintaining security & telecommunications systems. We need someone who can effectively engage with our tenants & build meaningful relationships. 

Responsibilities:

• Greet all tenants with enthusiasm & friendliness from their arrival to departure
• Maintain a warm & friendly demeanor at all times
• Develop relationships with all tenants, the security team, & contractors, & can communicate dynamically with the team, tenants, & security
• You will contribute to tenant satisfaction at all times by providing world-class support to tenant needs & last-minute requests
• To respond to tenant feedback & concerns in a timely manner
• Monitor & maintain a safe & secure working environment for all tenants in the building, including, resolving or/and reporting any issues
• Follow checklists & Standard Operating Procedures
• Support with facility maintenance, ensuring that the building team is aware of any issues.
• Maintain safe, clean, organised, & well-stocked work areas, including ordering stationery & supplies
• Responsible for constant sanitation & organization
• Managing the tenant database & updating details when necessary
• Promote the building amenities.
• To provide training & development for the wider team, leading & managing the reception team & ensuring high standards are maintained
• Booking couriers & tennant travel if required
• Manage & organize refreshments & supplies for any tenant events
• Answering the phone, using a laptop/iPad for further communications
• Registering all unannounced building visitors via the CBRE app portal & supporting  tenants with guest access
• Logging any FM jobs that are raised in the landlord areas via the app portal 
• Supporting the evacuation of the main reception in an evacuation. (No direct involvement with fire safety)
• Any Ad hoc tasks required by the Reception Manager

Physical Requirements:

• Ability to move, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, & walk for an extended period of time

What We Look For:

• At least one year of administrative experience 
• Excellent written & verbal communication skills
• Multitasking & attention to detail
• Computer & iPad literate (Google Docs, Microsoft Excel, & Word)

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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