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Oscar Health // health insurance
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Hi, we're Oscar. We're hiring a Part-Time Customer Service Representative to join our Member & Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service & production-based role that handles the daily activities involved in running a health insurance company including customer interactions & back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission. #LI-Remote

This is a remote role. You must reside Texas.

Part-Time Shifts:

All times listed are in Central Standard Time (CST).

  • Monday & Tuesday: 7:00 AM 6:00 PM (22 hours/week)
  • Monday & Tuesday: 8:00 AM 7:00 PM (22 hours/week)
  • Monday & Wednesday: 9:30 AM 3:30 PM (12 hours/week)
  • Monday, Wednesday & Thursday: 7:00 AM 12:00 PM (15 hours/week)

Pay Transparency:

The base pay for this role is: $19.00 per hour. You are also eligible for select employee benefits & vacation accrual of up to 64 hours per year.

Responsibilities

  • Develop a comprehensive understanding of the current processes, procedures, & tools associated with the Oscar business model.
  • Work with members, brokers, providers, & Oscar vendors through multiple channels according to assignment needs
  • Manage an assigned caseload, maintaining service delivery, productivity, & quality expectations
  • Form working relationships with all partners.
  • Support the leadership team by identifying issues through established escalation pathways
  • Monitor & track the health of all assigned work-in-progress issues.
  • Escalate & resolve issues to ensure appropriate turnaround times
  • Participate in process improvement projects
  • Comply with all operational, regulatory, & compliance standards relating to member Personal Health Information (PHI)
  • Compliance with all applicable laws & regulations
  • Other duties as assigned

Qualifications

  • 1+ years of experience in a high-volume or customer-focused setting.
  • 1+ years of healthcare experience
  • High school diploma or GED

Bonus Points

  • Strong quantitative or analytical skills focused on identifying or solving problems
  • Experience manipulating & entering accurate data
  • Advanced Google Suite or Microsoft Office capabilities

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.

California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Notice to Job Applicants.

 
 
 
 
 
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