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Clover Health // data driven health insurance
Sales, Full Time    United States    Posted: Wednesday, June 23, 2021
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Clover is reinventing health insurance by working to keep people healthier.

We value diversity in backgrounds & in experiences. Healthcare is a universal concern, & we need people from all backgrounds & swaths of life to help build the future of healthcare. Clover's Salesforce team is empathetic, caring, & supportive. We are deliberate & self-reflective about the team & culture that we are building, seeking team members that are not only strong in their own aptitudes but care deeply about supporting each other's growth.

As a Salesforce Business Analyst you will partner with stakeholders across the business to ensure their success in utilizing You will work collaboratively to understand business requirements & offer sustainable & practical solutions that offer increased ROI. As a Salesforce Business Analyst, you will also abide by & improve best practices around Salesforce configurations. You will be expected to liaison between business users & application development teams to drive towards completion of company key objectives.

As a Salesforce Business Analyst, you will:

  • Work with members of the user community to define & document development requirements.
  • Coordinate the evaluation, scope & completion of new development requests.
  • Write comprehensive User Stories including accurate Acceptance Criteria.
  • Facilitate weekly prioritization meetings to define upcoming Sprint scope.
  • Assist in training of new users & grow the skill set across the organization.
  • Proactively look for enhancements for better user experience. 
  • Perform basic Salesforce Administration duties when required, such as building reports, solving user access issues, & list view configuration.

You will love this job if:

  • You excel at solving complicated problems & delivering solutions that are scalable. 
  • One of your top strengths includes overseeing multiple competing priorities & seeing them through to delivery.
  • You enjoy working cross-functionally to improve operational processes that ultimately lead to business efficiencies.
  • You have the ability to build effective partnerships with business owners & technical partners.
  • You have a genuine interest in what good technology can do to help people & have a positive attitude about tackling hard problems in an important industry.

You should get in touch if:

  • You have 2+ years of experience with point & click configuring of SFDC; Salesforce Lightning & Healthcloud experience is a plus.
  • You have experience creating & interpreting operational metrics & reports.
  • You have experience interpreting & translating project requirements into development requirements. Experience with Agile, Scrum, Kanban, or similar methodologies is a plus. 
  • You have working knowledge of project management best practices & have experience working with project management tools (i.e. JIRA or similar).
  • You have the ability to prioritize & handle competing deadlines.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest & conviction records. We are an E-Verify company.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software & analytics to empower our clinical staff to intervene & provide personalized care to the people who need it most.

We always put our members first, & our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate & mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clovers inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer & our employees are people with different strengths, experiences & backgrounds, who share a passion for improving people's lives. Diversity not only includes race & gender identity, but also age, disability status, veteran status, sexual orientation, religion & many other parts of ones identity. All of our employees points of view are key to our success, & inclusion is everyone's responsibility.

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