See yourself at Twilio

Join the team as our next Staff Software Engineer on Twilios Segment product team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to power the future of customer engagement. Twilio Engage combines Segment, SendGrid, & Twilio into a single product, enabling marketers to create omnichannel, hyper-personalized experiences at every step of the customer engagement lifecycle. We are looking for a Staff Software Engineer to help build & maintain the next phase of the Twilio Engage product.

Responsibilities

In this role, youll:

• Build & maintain the services for the next phase of Twilio Engage.
• Work with a team of engineers through difficult architectural trade-offs.
• Collaborate on detailed design documents & action plans for features slated for development.
• Mentor engineers earlier in their careers on technical matters great & small.
• Support strategic technical initiatives that impact the entire engineering organization.
• Rapidly acquire new technical skills & knowledge in a fast-paced, high-delivery environment.
• Manage your work through the use of Github, Jira, & our build/deploy systems.
• Demonstrate strong engagement in the team setting
• Be able to respond to high-priority incidents

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum 7+ years of full-stack development experience with a focus on writing production-grade code in modern programming languages.
• Proficiency in JavaScript, Node.js, TypeScript, React (or similar frameworks), & CSS.
• Solid experience in backend development, particularly with Node.js, & familiarity with server-side frameworks.
• Demonstrated ability to craft APIs, understanding the critical role of a good API contract in UI development.
• Extensive experience owning & operating services end-to-end, from requirements gathering & design to debugging, testing, release management, & operational monitoring.
• Entrepreneurial mindset with the ability to assemble & lead cross-functional teams.
• Demonstrated experience in leading development teams, especially in cross-geographical setups, with skills in managing, mentoring, & growing teams remotely.
• Proven track record of successfully managing large-scale projects from inception to deployment, particularly focusing on user onboarding & engagement.
• Excellent collaborator with the ability to foster alignment cross-functionally & cross-organizationally.
• Exceptional communication skills for effectively collaborating with team members across different locations & leading technical discussions with stakeholders.
• Strong ability to architect scalable, performant, & responsive web applications with a focus on enhancing the end-user experience.
• Proficiency in strategic project planning & execution, aligning technical objectives with business goals.
• Expertise in implementing robust testing strategies, including unit, integration, & end-to-end tests, to ensure high-quality software delivery.
• Ability to work non-standard, on-call rotation weekend & holiday hours, shared evenly with all engineers on the team, demonstrating responsibility for code maintenance & operational performance.

Desired:

• Passion for partnering with design to create impactful customer experiences rather than just implementing designs. Experience collaborating with UX/UI designers to translate designs into functional user interfaces.
• Experience with at least one of GraphQL or REST. Familiarity with Twilio APIs & products, or similar cloud communication platforms, is highly desirable. 
• Familiarity with CI/CD pipelines & automated deployment processes.
•  Experience working on high-scale web applications & understanding architecture patterns for success, such as well-designed APIs & efficient algorithms.
• Experience working with diverse teams & sensitivity to cross-cultural dynamics. Highly effective collaborator, able to work well with team members & partners in product & design towards common goals.
• Familiarity with analytics & monitoring tools to measure & improve user onboarding flows.

Location

This role is Remote - India

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.