See yourself at Twilio

Join the team as our next Senior Product Manager on Twilios Phone Numbers product team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is growing rapidly & is looking for a highly skilled & motivated Senior Product Manager to drive our Phone Number Platform work. You will own designing, implementing, & validating phone number inventory & lifecycle products that drive efficiencies & provide scaling to internal teams & external partners.

In this fast paced environment, you will collaborate with cross-functional business & engineering teams & be required to dive deep into business requirements while translating these requirements into user stories. You will be able to break down & innovate on legacy products while planning the vision & scaling to Twilios growing demand. You should be comfortable working in ambiguous situations with minimal supervision while contributing to innovative solutions that demonstrate technical competence & business acumen. As a leader, you will make daily trade-off decisions between cost, schedule, & technical solutions.

Responsibilities

In this role, youll:

• Define the roadmap for the phone number life cycle & inventory management platforms, starting with leading the effort to modernize the technical stack
• Collect & develop business requirements & collaborate with engineering teams to translate these requirements into user stories
• Partner with cross functional peers to drive product planning, design, execution, & delivery of product investments against defined success metrics
• Conduct regular data-driven business reviews that analyze product execution & revenue/market accomplishments.
• Develop, communicate, generate excitement for & obtain buy-in of the product vision, strategy, & roadmap
• Dive deep into the phone number ecosystem to surface insights, conduct research, & identify new opportunities to improve the phone number platform capabilities

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in product management in SaaS, IaaS or PaaS
• 3+ years of end to end product delivery experience including backend systems
• Experience contributing to engineering discussions around technology decisions & strategy related to a product
• Superior communication skills verbally & in writing are a must-have, inclusive being comfortable presenting to internal & external stakeholders
• Experience with the cloud, APIs, communications, enterprise software, devices, & mobility is a plus.
• Ability to dive deep while also keeping perspective on the big picture goals
• Devise metrics to track impact of programs on Revenue Increase, Cost Savings, Deployment Efficiency, & Scalability
• Ability to balance delivering new features vs. paying down technical debt
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Experience with the following: Relational Databases, Content Management Systems, Inventory Systems
• Technical Writing Skills & Diagramming system flow with software like Lucidchart

Location

This role will be remote & based in India.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.