This role is in the organization to support the delivery discipline in providing oversight to project management teams across a portfolio.

The core expectation of this role is to define & manage programs of all sizes & complexities, expertly craft project artifacts, be a collaborative partner across the work. Additionally, this role leads the work & team with strong relationships across disciplines/ with clients & is responsible for financial management & staffing across projects & portfolios.

Career Development is typically provided by Program Directors [or above] but can be modified to suit an account and/or office location. This role may provide career development to emerging talent.

Nature of this role of role is that of a leader.

Skills Developed

Proficient to Mastery level skillset, with the ability to:

• Thoroughly understands the client business, goals & objectives, & needs/preferences in the work
• Be a collaborative contributor in the work, anticipate client needs & preferences swiftly
• Lead by example
• Foster a cohesive & effective work environment
• Identifies opportunities for process improvements & contributes to solutions
• Communicate team & resourcing plans & program-level objectives in an effective, easy-to-understand manner for small to complex projects
• Understand integration between disciplines in the process
• Understands & can work within various cross agency integration models
• Structure & lead status meetings, client reviews, & other stakeholder meetings
• Contributes to /lead creation of scope, approach, team, & budget in pitch documents & RFPs
• Understand plans with enough detail to determine when to change & pivot the team across scope, plan/approach, financials, & delivery approach
• Involved in roadmap planning ability to have foresight on upcoming work & financials
• Partners with Client Service Lead to manage pipeline
• Identify strategies to staff/approach work in a more efficient way to solve for budget constraints
• Identify team needed, properly secure & staff projects at a portfolio level
• Thoroughly understand the main forms of digital & traditional marketing & how they differ, contribute to identification of emerging/new digital marketing capabilities, support others in their understanding of both
• Understand the ways technology lives in projects, with a mastery level understanding of technology types (app, tech stack, platform, VR, automation, etc.) & the ability to effectively manage a portfolio of projects with a technology component & mitigate risks
• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) & the ability to manage av portfolio of projects with a media component
• Collaborate to identify activities & deliverables, translate them to a high-level staff plan & estimate, & author a statement of work outlining activities, deliverables, assumptions, dependencies, & budget at portfolio level
• Track & report on budget burn & budget health at portfolio level

Notable Soft Skills

• Superb verbal & written communicator
• Strong interpersonal & team building skills
• Challenges the status quo

Hard Skills

• Mastery level knowledge of collaboration & issue tracking tools such as Box, Jira, Confluence, Teams
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, & PowerPoint at a portfolio level
• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, & Halo/Abacus at a portfolio level

Activities Performed

• Support, enable, & deliver a program within an account delivered by a group of Project Managers
• Build & own operational cadences for a program of work, including finance tracker, resourcing planning, recruitment, executional tools & templates, & reporting
• Contributes to creation/improvement of templates & processes for department
• Lead & collaborates to ensure the work stays on brief, client needs & feedback are understood & addressed, & the work delivered is of high quality
• Lead a variety of small to large projects with collective budget likely under $1MM & with teams of 20 or fewer
• Structure & lead status meetings, client reviews, & other stakeholder meetings
• Ensure delivery leadership has necessary visibility into the work
• Act as the main POC for the clients, handling communications with the intent of client satisfaction
• Use knowledge of client goals/ competition to identify opportunities to grow accounts
• Identify post launch opportunities through retrospective analysis
• Perform analysis & reporting on project health, attending finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized, write off %)
• Approve client invoices & third-party purchase orders
• Be an active champion of project management fundamentals & a leader in the discipline
• Facilitate & assign (when applicable) in project retrospective process to take learnings forward
• Provide input to team development, account growth, annual planning, & operational processes
• Organize, document, & communicate to showcase the standard of excellence and demonstrate delivery best practices to teams & third-parties
• Motivate team in a productive way & proactive way, promote yes, and? thinking to uncover potential and/or solutions
• Actively & visibly champion the work & team
• Support team dynamics & performance with guidance & conversation
• Provide career development aligned with CM expectations

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible!  CM new hires & employees are the future of our organization, & we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration & team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.