The Role: 

• As a member of our Enterprise Customer Success team, youll have the opportunity to directly influence how administrators engage with Newsela. 
• Youll monitor the health of your portfolio & every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with & getting the most out of Newselas solutions.
• You will also manage customers as they go through the Newsela Customer Journey, & will ensure they have the necessary support & resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
• Your work will directly impact the expansion & adoption of Newsela products in K-12 classrooms nationwide, & will ultimately help bring engaging, culturally responsive learning content to students & teachers.
• You will partner closely with members of our Sales, Marketing, & Support teams.

Why youll love this role:

• You will manage 20 to 25 enterprise accounts some of the largest district accounts in the country.
• Youll leverage data, our tech stack (including Gainsight & Salesforce/SFDC), & customer insights to drive company results in product adoption, renewal, & expansion.
• Youll also have the opportunity to leverage frameworks for your work while still maintaining autonomy & discretion to personalize your approach to partnership with each district based on their goals & needs.
• You'll drive successful business reviews with clients & manage an assigned portfolio of clients & related OKRs.
• You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, & synthesize client goals for successful renewal.
• You will have a direct impact on the expansion & adoption of Newsela products, which will ultimately scale Newselas ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

Why youre a great fit: 

• You have 3+ years of enterprise level CSM experience in Educational Technology.
• You have a demonstrated history of hitting & exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).
• You have a history of driving customer retention & forecasting accurately.
• You proactively manage a portfolio of clients & build a strategic plan to maximize results.
• You monitor account health to identify areas of risk & opportunity, & leverage data & insights to drive product & partnership action. 
• You quickly become a product expert, understanding the nuances of your companys products & acutely aligning them to solve for customer pain points
• You are able to leverage your experience in client success planning, & are able to ask discovery questions, actively listen, & synthesize client goals, to effectively uncover hidden needs & get to the root of the problem.
• You have a proven history of partnering with the Sales team to achieve revenue goals, & are able to work across teams to galvanize support & ensure clients have the resources they need to get the most out of their partnership.
• While not required, a background in education and/or Gainsight & Salesforce (SFDC) experience is a plus. 
• Preference for candidates located in CA, OR, & WA.

Compensation:

• Base salary: $85,000 - $88,000
• On-Target Commission: $27,500
• Total OTE (On-Target Earnings): $112,500 - $115,500

Total compensation for this role also includes incentive stock options & benefits. 

About Newsela:

Newsela takes authentic, real world content from trusted sources & makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers & 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, & attached to activities & reporting that hold teachers accountable for instruction & students accountable for their work. With over 15,000 texts on our platform & multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why youll love working at Newsela:

• Health & Wellness: Access to the worlds leading medical experts for healthcare (pets included!). Discounts & resources to stay healthy: mind, body, & soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs & time off to take care of your family & yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, & integration of DEIB lens across Talent lifecycle processes.
• Professional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, & individual development plans aligned with your personal & professional aspirations to turn goals into reality.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education & improves the lives of students & teachers.