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Index Exchange // global advertising marketplace
Engineering, Full Time    Toronto (North York)    Posted: Monday, June 24, 2019
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TechnicalServicesat Index is different - we dont have customers in the traditional sense of the word: we support a small group of highly technical users including internal Index teams (Analysts, Client Services, Engineering) & representatives from our Publishers, who depend on our products to see transparent data about their campaigns. We are looking for a TechnicalServices Engineer to join the team & operate as a single point of contact for end users needing assistance whether it's building a new feature, fixing a bug or creating a custom report for our clients. The ideal candidate for this role must have a solid technical background in addition to exceptional prioritization, time management & communication skills. You must also have afirm comprehension of how software is developed, how integrations work & exposure to a software intensive environment.

Heres what we want:

  • Technical: The goal when a ticket is sent is to resolve the issue rather than push the ticket to another team. You will build scripts, make changes in the database, & add new functions to the system where possible. You will also build automation tools, API routes & work on our web app
  • Dynamic: Technical Servicesis one of our most vibrant departments & you need to not only bring the skills to do the job, but the right mix of passion & personality to complement this team. Someone who takes initiative will thrive in this role as we want new ideas mixed with a lot of energy to make things happen
  • Organized: You will report all issues via tracking system (JIRA), determine appropriate priority, triage & escalate all high priority issues to manager

Heres what youll be doing:

  • Build upon your professional experience in asoftware engineering role & expertise with databases including MySQL & MongoDB, & technologies such as JavaScript (MEAN stack), Jasmine, Perl, & Python
  • Use clear & concise communications skills to solicit critical information & share important updates
  • Work quickly to resolve all ticketed issues that are submitted. This takes a high degree of problem solving, technical skills & logic
  • Collaborate with the Technical Servicesteam & all the other departments across IX. Comfortable working cross-functionally is absolutely essential in this role

Why youll love working here:

  • Work out of our Engineering HQ in North York Toronto
  • Our offices speak to who we are: no walls or cubicles - wide-open spaces where we can freely communicate & collaborate
  • We offer free snacks & drinks as well as catered lunches every day
  • We don't have a dress code & work flex hours
  • Regular celebrations (BBQ, Holiday Party, All Hands) & milestone outings
  • We offer an amazing benefits package, 5% RRSP matching, & a $5 monthly Goodlife memberships

EQUAL EMPLOYMENT OPPORTUNITY Index Exchange is an equal opportunity employer who recognizes the value of every individual in creating success for our customers, business partners, shareholders, employees & communities. We are committed to recruiting, hiring, developing & promoting employees without discrimination. Index Exchange believes equal opportunity & inclusion are essential to motivate, empower & recognize the best in everyone.

ACCESSIBILITY FOR APPLICANTS WITH DISABILITIES Index Exchange is committed to working with & providing reasonable accommodation to individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 & the Ontario Human Rights Code, Index Exchange* will provide accommodations throughout the recruitment & selection process to applicants with disabilities. If you would like to request a reasonable accommodation, please email or call 416.785.5908 ensure to provide your name, the best way to contact you, a detailed description of the nature of any accommodation that you may require (including any materials or processes that can be used to ensure your equal participation).

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