See yourself at Twilio

Join the team as Twilios next Regional Security & Safety Manager in North America

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead a high impact security operations team focused on protecting Twilio personnel, corporate sites & assets in the NAMER region.

As part of the Corporate Security Operations team, you will manage the strategy, development, & implementation of physical security operational programs, technology & personnel. This position will be hybird based in San Francisco & will report to Twilios Senior Manager of Global Corporate Security Operations. 

Responsibilities

In this role, youll:

• Serve as a subject matter expert & trusted advisor to internal stakeholders to advocate for appropriate, balanced, & reasonable risk mitigation regarding security operations
• Oversee guardforce vendor contracts, including vendors for in-office event security coverage, risk assessment, & security software usage & vetting
• Lead event security initiatives by providing guidance & direction to organize & manage security for various internal/external incidents
• Strategically & holistically plan security strategies for remote work in coordination with non-security groups responsible for workforce planning
• Lead Health & Safety initiatives to design, implement, & continuously improve operational programs regionally
• Maintain awareness of global events that could, directly or indirectly, impact employee activities, sharing commentary, analysis & data.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years experience in executive protection, event security, travel security or risk management as an FTE (non-contract role)
• Experience leading security logistics for facilities
• Ability to identify, analyze, & explain the present or future needs for proposed security initiatives to senior management
• Comfortable leading large cross functional initiatives, & collaborating with management from Legal, HR, Facilities, Safety & IT
• General understanding of security systems technology & their capabilities
• Experience conducting risk & vulnerability assessments & operational security design/planning
• Willing & able to travel to any of the Twilio facilities sites & work flexible off-hours & weekends as required.

Desired:

• Bachelors degree (advanced degree preferred) in business, security, or a related field
• Excellent written & verbal communication skills.
• Experience in protection strategies, tactics, & technology.
• Demonstrated technical capabilities related to protection services preferred
• Experience chartering, managing, & maturing security programs

Location:

This role will be hybrid & based in our San Francisco, California office. 

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $102,106 - $127,700
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $108,160 - $135,200.
• Based in the San Francisco Bay area, California: $120,160 - $150,200.
• This role may be eligible to participate in Twilios equity plan & corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.