Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

Convene is seeking an AV Operations Specialist to join the opening team at our new property opening in Boston! Convene, a global industry leader in premium meeting, event, flexible office, & membership spaces. The AV Technician, also known as the AV Operations Specialist, will exemplify a passion for Hospitality, Events, & AV Technology, along with being a proponent of cultivating a positive & inclusive employee culture. In this role, the AV Operations Specialist will partner with & report directly to the Assistant General Manager.

What Youll Do: 

The AV Operations Specialist provides & supports all services used to deliver technology to our customers & associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & basic lighting for different types of meetings & events. The AV Operations Specialist works closely with customers & the AV Management Team to deliver an excellent meeting, conference, & working experience. The person in this role also works directly with the property & event teams to deliver excellent client experiences.

• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, & hardware.
• Evaluation & troubleshooting of personal computer hardware & software, peripheral devices, mobile devices, & network component problems.
• Pre-program coordination with property teams & the AV Operations Manager, ensuring that all their technological needs are met & in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, & vendors.
• Attend PEO, Pre-Con, & pre-production meetings as needed.
• Support day-to-day floor operations, including set & strike, operating in room equipment, facilitating & supporting other AV Property Functions.
• Develop & maintain positive relationships with clients & assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team & other departments.
• Review all departmental SOPs on a quarterly basis.
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative & drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• High school diploma/GED required; Bachelors Degree preferred
• 3+ years experience in supporting AV & IT equipment & computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays.
• Possess a basic understanding of Crestron & other central control systems.
• Basic knowledge of data networking principles, architecture, & applications.
• Experience in the basic installation, configuration, operation & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office & Apple iWorks suite of business applications.
• Flexible, long, & weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance.
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb & work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls
• Lighting: Knowledge of Lighting Maps, lighting concepts, & lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools & equipment
• Hybrid: Familiarity with virtual meeting & event platform functions as well as livestreaming technologies including cameras, encoders, & lighting.
• Control: Familiarity with Crestron control systems & associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Salary Min: $60,000  Salary Max: $67,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

Were Here For You: 

At Convene, youll receive:

Health & Wellness

• Excellent health coverage for you & your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being & support for everyday life
• Fertility & family planning through Kindbody

Time Off & Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support & Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

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