Events  Classes  Deals  Spaces  Jobs  SXSW 
    Sign in  
 
 
Knotel offers workspaces for growing teams and established companies.
 
Engineering, Full Time    Knotel New York City    Posted: Thursday, March 07, 2019
 
   
 
Apply To Job
 
 
 
JOB DETAILS
 

As a member of the Knotel IT Service Delivery team, the IT Service Operations Engineer is responsible for providing operational support for Knotel members & IT expertise to the IT Service Delivery Team. Primary responsibilities include ensuring availability of members core infrastructure, & to troubleshoot & solve advanced IT issues. Other areas of responsibility include the execution & oversight of IT projects & delivery of IT services to prospective members. This is a client-facing role & requires strong problem-solving & customer service skills, resourcefulness & the ability to communicate effectively.

What Youll Do

  • Provide remote & on-site technical support to our members
  • Configure, install & troubleshoot Meraki network hardware
  • Troubleshoot technology issues relating to WiFi, printers, phones & conference room technologies
  • Manage multiple projects including hardware deployment, upgrades, & maintenance
  • Coordinate with various vendors, including ISPs, MSPs, hardware vendors for problems solving
  • Provide an escalation path for team members for technical issues
  • Coordinate & escalate complicated issues with other IT groups
  • Provide solutions to members who have non-standard IT needs
  • Serve as the technical escalation point for other Knotel staff in the field
  • Oversee the resolution of outages & major problems

Who You Are

You are someone who is energetic & willing to seek out knowledge by doing. This is a hands-on role & your success will be driven by your desire to gain experience in networking & technical support. You are ready to take on a more hands-on role to increase your knowledge in the field by application. You are someone who can learn quickly & take ownership of the tasks that are given to you. You can take direction well & execute on shared deliverables. Additional technical requirements below:

  • 2+ years of experience with Networking hardware (Meraki & Cisco)
  • Knowledge of Firewalls
  • Strong knowledge of TCP/IP, Wireless technologies
  • Scripting experience
  • Familiarity with printers & multifunction devices
  • Experience with ticketing systems
  • Good technical writing abilities & communication skills
  • Proven ability to handle multiple tasks at once
  • Strong organizational & analytical skills
  • Dependability & reliability
  • Capable of working in a disciplined manner in a very relaxed atmosphere

Role Expectations

  • Ability to work well within a distributed team
  • Role will encompass on duty rotation, providing coverage primarily during business hours
  • Availability to be on call after hours & on weekends to handle emergencies, as part of a team
  • Occasional weekend & after-hours work

As a member of the Knotel IT Service Delivery team, the IT Operations Technician is responsible for providing operational support for Knotel members. Primary responsibilities include ensuring availability of members core infrastructure, & to troubleshoot & solve basic IT issues. Other areas of responsibility include the execution & oversight of IT projects & delivery of IT services to prospective members. This is a client-facing role & requires strong problem-solving & customer service skills, resourcefulness & the ability to communicate effectively.

What You'll Do

  • Provide remote & on-site technical support to our members
  • Troubleshoot technology issues relating to WiFi, printers, phones & conference room technologies
  • Manage multiple projects including hardware deployment, upgrades & maintenance
  • Configure & install Meraki network hardware
  • Coordinate with various vendors, including ISPs, MSPs, hardware vendors for problems solving
  • Coordinate & escalate complicated issues with other IT groups
  • Provide solutions to members who have non-standard IT needs
  • Serve as a the technical escalation point for other Knotel staff in the field
  • Oversee the resolution of outages & major problems.

Who You Are

You are someone who is energetic & willing to seek out knowledge by doing. This is a hands-on role & your success will be driven by your desire to gain experience in networking & technical support. You are ready to take on a more hands-on role to increase your knowledge in the field by application. You are someone who can learn quickly & take ownership of the tasks that are given to you. You can take direction well & execute on shared deliverables. Additional technical requirements below:

  • 1-2 years experience with Networking hardware (Meraki & Cisco)
  • Knowledge of Firewalls
  • Fundamental knowledge of TCP/IP, Wireless
  • Familiarity with printers & multifunction devices
  • Experience with ticketing systems
  • Proven ability to handle multiple tasks at once
  • Capable of working in a disciplined manner in a very relaxed atmosphere
  • Ability to work well within a distributed team

About Knotel

Knotel empowers companies to be their most productive by providing tailored, responsive spaces that flex to meet their evolving needs.

Named a Business Insider Top 50 Startup & New York's Hottest New Workspace Model, Knotel has over 100 locations across more than 2 million square feet in New York, San Francisco, London, & Berlin. Founded in 2016, Knotel has raised $160 million in funding. Knotels member network includes companies like Starbucks, Cheddar, & King. Visit Knotel.com to learn more.

Our Core Values

Fly your Flag - Dont check your identity at the door. Bring it inside - we are better for it.

Dont Look Away- Care for the details no one told you about. Make every space a home & give the gift of belonging.

Outcomes, Not Processes- Time is precious. Save it. Start with the goal & back out the journey

Get Uncomfortable- Innovation starts at the edge of the unknown. Embrace the adventure & sign up for the hairy challenges.

Where is it Engraved- Question orthodoxy.

Share in the Victory Dance- No one summits alone. Leverage the best in others & offer the most in yourself.

Diversity & Inclusion at Knotel

At Knotel, we know that a diverse workforce fosters our individual & collective success. We are committed to building an inclusive, collaborative culture where people of all races, genders, sexual orientations, & religious backgrounds can do their best work. This is all fueled by our employees, who drive the efforts & initiatives outlined here.

 
 
 
Apply To Job
 
 
 
 
 
© 2019 GarysGuide      About   Terms   Press   Feedback