CONFERENCE & EVENTS LEAD, LONDON

Were seeking a Conference & Events Lead to join our Operations team at our 22 Bishopsgate property in London. The Conference & Events Lead will report directly to the Conference & Events Supervisor. 

What Youll Do:

Operations:

• Assist with closing up the venue & conducting quality inspection throughout the building including conference & breakout rooms.
• Ensure any faults or repairs in the building noted during such quality checks are logged on the maintenance fault database.
• Monitor the maintenance database & ensure all maintenance issues are being dealt with through effective communication with central facilities team
• Carry out minor maintenance tasks, providing highest standards of maintenance throughout the building through effective delegation & own input
• Be responsible for monitoring external building contractors in & out of the building, Ensuring all signing in procedures are adhered to, checking their work & monitoring activities.
• Monitor work of external building contractors, scheduling, agreeing & following up visit dates, reporting back to the GM with issues & feedback.
• In conjunction with the GM, be responsible for scheduling, monitoring & coordinating preventative maintenance activities on Sancroft building & facilities.
• Be responsible for updating the Housekeeping/Facilities SOP manual & training relevant personnel

Facilities

• Have overall responsibility for monitoring recycling & waste removal in the building cardboard boxes, plastic cups, furniture & other equipment

Client care

• By taking a proactive approach ensuring the transition of all client events from booking to event day run efficiently & smoothly.
• Work closely with the Ops & have proactive approach to client event management, identifying potential room set up & other operational challenges ahead
• Respond & deal with client comments on the Facilities department
• Be responsible for inventorying & ordering stock of all client stationery used in training rooms including branded items. For example delegate pads, pencils, sweets, flipchart pads,

Personnel

• Supervise the daily tasks of the housekeeping/facilities team & ensure that the venue is fully prepared for the following day.
• Undertake twice yearly appraisals
• Oversee the teams weekly timesheets for sign off for submission
• Conduct weekly meetings with the housekeeping/facilities team communicating customer satisfaction results, special requirements, company information, HR, & weekly operating issues.

Security

Have overall responsibility for the security of the building, ensuring procedures are in place & adhered to, particularly in the following areas;

• Ensuring all exits, grills & doors are locked or shut when necessary
• Through effective supervision, ensure all deliveries & collections into the building are handled appropriately
• Oversee the main & master key boxes in the sales office, ensuring tagging is kept up to date.
• Be responsible for safe keep

Housekeeping

• Assist with servicing of rooms during lunch breaks, replenishing glasses, water, removing dirty coffee cups, generally tidying up ready for the afternoon
• Implement an effective rota/work schedule for the team, delegating tasks & encouraging team work to achieve high standards

Health & Safety

• Represent Ops as a health & safety officer/fire officer ensuring that all mandatory checks/fire bell tests & fire drills are carried out as per the safety regulations.
• Participate in the monthly health & safety meeting, assist with updating the necessary health & safety paper work
• Be part of 6-monthly fire drills for day time staff & ensure each member of staff participates in at least one of the drills

What We Look For:

• Good written & verbal communication skills
• Good understanding of Audio-visual equipment & troubleshooting
• Good organisational skills
• Good customer service skills
• Strong eye for detail
• Team player
• Proficiency in Microsoft Excel & Word

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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