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Rapp // innovators, integrators & implementers
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RAPP San Francisco is looking for a Director, Experience Strategy to join our award-winning Experience Strategy team.


We think too much marketing isnt us. Its mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas & ambitions. Its one size fits all & its dull.

When it comes to individuals, were fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations. And we commit to doing this in every aspect of our work for clients & their consumers.

We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly we value every individuals well-being.

We are Fiercely Individual.


At RAPP we are fiercely focused on the individual & how we can create value from every individuals experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action & customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists & Creatives know how to get it to them.

RAPP is an integral part of Omnicoms Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, & data & marketing scientists across 40 global markets. 


If you are passionated about technology & planning & want to build strategies for some of the largest global companies, then keep reading. We are looking for Director, Experience Planning to lead strategic planning for clients in the retail & communications sectors.

Your role is to architect communication plans across paid/owned/earned media collaborating with the creative team to bring these to life, as well as collaborate with our Analytics group to establish the KPIs that matter most, define the learning agenda & optimization plan.

Your strategies are built on meaningful insights from your thorough analysis of the sitiuation across cultural, category & consumer trends. You architect customer journeys that help us undertand what moments in the journey we must win, what information customers are looking for, what channels they use & who influences their decisions. 

You understand the growing importance of content & influencer marketing in building meaningful experiences that progress buyers across the decision process. As a thought leader you are responsible for the continuous advancement & modernization of the principles that drive best practices in our evolving landscape.


  • Oversee the development of strategic deliverables for clients
  • Lead the creative briefing process unearthing insights that will lead to great work that performs
  • Lead the development of customer journeys focusing on the drivers of behavior that will result in more effective communication strategies
  • Partner with Business Leadership to crystallize desired business outcomes, identifying challenges & opportunities to sharpen team understanding of the solutions needed to deliver commercial value
  • Collaborate with Analysts & Data Scientists to understand target behaviors, program performance, & areas for ongoing optimization. 
  • Collaborate with Creatives, Technologists & User Experience teams to ensure innovation springs from a deep knowledge of industry best practice, human empathy, & a hunger for what might be possible across the media & technology landscape. 
  • Recruit, review & develop direct reports, providing for their professional growth & ensuring high levels of engagement. 
  • Contribute to organic growth initiatives & new business opportunities. 
  • Develop think-pieces that push the industry forward, participate in conferences, & run internal learning forums. 
  • Engage with our clients to bring our thinking to life from idea development through delivery


  • Bachelors degree required
  • 8-10 years experience in demand generation, customer & digital marketing
  • Have an understanding of new technics such programmatic media & marketing automation platforms & how they work together to create adaptable, always-on, measurable experiences
  • Fluent in market research techniques both quantitative & qualitative, as well as new methodologies that combine both approaches
  • Competency when using analytical & research data to surface human insights that inspire & inform solution design 
  • History of success writing & presenting to senior marketing leaders 
  • Experience working on a large, integrated accounts a plus
  • Curious above all
  • We are looking for a natural leader with a strong point of view on how customer marketing must evolve in the digital age.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit A reasonable estimate of the salary for this role, at the time of posting, is $156,000 - $182,000. This range is specific to San Francisco & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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