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Critical Mass // digital experience design agency
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Critical Mass' Trailhead Internship Program is a 12-week jump-start to your career. This program is a fast-track to launch your career with regular learning opportunities, mentorship & real client work, while also getting paid. We aim to integrate you into the amazing work we do here at Critical Mass, & support you as part of the team to grow your career with us! You will have the opportunity to try the digital agency world to see if it's for you! 

Our Internship will run from May 21st - August 9th, 2024.

All applications are reviewed on a rolling basis & the hiring location for this role is still being finalized. 


As a Project & Product Delivery Intern you will learn from the Project Delivery team to understand the successful development of interactive digital-based solutions. The Project Delivery Intern will experience working with cross-functional & multi-project team resources to ensure solutions are delivered on time & on budget according to defined scope, timeline, & cost parameters. They will have the opportunity to assist in the development of plans, schedules, & control project activities toward these objectives, all the while, learning the technical, theoretical, & managerial skills required to satisfy project requirements, while building positive professional relationships. 

You Will: 

  • Gain exposure & understanding of the project & product delivery discipline & how it operates within the agency.  
  • Collaborate with interns on client project & global intern project. 
  • Assist in development, maintenance, & effective execution of project plans throughout the life of assigned project(s) according to established procedures, channels, & success expectations.
  • Contribute to continual process & people management innovation, supporting effective delivery of solutions.
  • Assist in establishing clear project parameters supporting the success of all internal & client team members.
  • Provide & promote high standards of professionalism & leadership throughout the life of projects, both within & outside the organization, appropriately representing Critical Mass business philosophies, protocols & standards
  • Assist in creating & maintaining a project schedule, which defines activities, sequence, dependencies, work effort, duration & associated resource requirements.  

You Have: 

  • Strong computer skills, especially with Microsoft Office 
  • Strong written, verbal communication & interpersonal skills 
  • Ability to prioritize in a fast-paced, flexible environment 
  • Aptitude & desire to build skills in mediation, negotiation, diplomacy, & decision making 
  • Aptitude & desire to learn how to manage interactive digital-based media projects 
  • Aptitude & desire to learn business & financial principles, including budget, schedule, & resource management 
  • Currently in their 2nd or 3rd year of a 4 year university program or 1st year of a 2 year program.  

Critical Mass Hybrid Work Expectation for the Trailhead Talent:  

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our Trailhead Talent is the future of our organization, & we want to set you up for long-term success. In an effort to do so, wed like to establish the expectation that you plan to work from the aligned Critical Mass office 4 days per week. The ask stems from our want to: 

  • Strengthen opportunity for continuous learning 
  • Improve collaboration & team relationships 
  • Increase employee engagement 

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM. We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

 
 
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