Squarespace is seeking a skilled & detail-oriented mid level analyst to support & help define a newly defined Security team that will focus on Customer Security advocacy & managing the abuse pipeline. This role will also join forces with other organizations within Squarespace to define what abuse of our products is & implement automation & processes to minimize its impact.

You will report to our Customer Security Manager & be based hybrid out of our Dublin office (3x/week)

Responsibilities

• Proactively work with all teams that handle abuse to define a decision matrix on when to suspend an account, product, or have a discussion with the customer..
• Collaborate with all the teams that handle abuse to define which teams handle what type of abuse & ensure communications between these teams is excellent.
• Develop automation with 'human in the loop' processes to provide a risk score to each abuse compliant & then appropriately action.
• Manage the abuse process consistently looking for improvements based on feedback & process metrics.
• Work with Product Managers on authentication & authorization strategies that minimize friction but still increase the Customer's security on our platform & products.
• Track, document, & report abuse metrics.
• Define, collect, & analyze security KPIs & KRIs for the Customer security organization.
• Mentor & support more junior team members

Qualifications

• Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience).
• 4+ years of experience in cybersecurity, with a passion for our customers.
• Strong knowledge of Linux operating systems & cloud platforms (AWS & GCP).
• Experience with tools automation tools for automating intake complaints & concerns from customers.
• Familiarity with frameworks such as NIST, CIS, ISO 27001.
• Strong analytical, communication, & project management skills.
• Excellent communication skills & very well versed in working & collaborating with stakeholders across organizational boundaries.
• Knowledge of software development, design & at least one of the following languages: Java, Python, Node, Go.
• Nice to have: experience with Domain or website abuse processes.

Benefits & Perks

• Health insurance with 100% covered premiums for you, your spouse or partner & your dependent children including medical, dental, & vision
• Life & Income Protection
• Fertility & adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch & snacks
• Close proximity to cultural landmarks such as Dublin Castle & St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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