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Rapp // innovators, integrators & implementers
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RAPP Chicago is looking for a Director of Program Management to join our award-winning Program Management team.


We think too much marketing isnt us. Its mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas & ambitions. Its one size fits all & its dull.

When it comes to individuals, were fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations. And we commit to doing this in every aspect of our work for clients & their consumers.

We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly we value every individuals well-being.

We are Fiercely Individual.


At RAPP we are fiercely focused on the individual & how we can create value from every individuals experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action & customer experience management.

Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists & Creatives know how to get it to them.

RAPP is an integral part of Omnicoms Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, & data & marketing scientists across 40 global markets.


As a Director, Program Management, you are the orchestrator of the client programs youre the one who knows how to make things happen.  Youre the master of the execution & process from project initiation to program delivery. You are passionate about the space from innovative, data-driven digital, platform & CRM programs. Youre creative, solutions-oriented, organized, collaborative & have exceptional people skills. 


  • Drives operational planning & execution across multiple business units, for simultaneous & often complex integrated projects/programs.
  • Understands scope of client request & implications. Able to translate requests into tight deliverables, assumptions, scopes of work & timelines. 
  • Resolves issues large & small, under normal & adverse conditions. Able to expand risk identification across programs & solution cross-functionally.
  • Commercially manages & analyzes the account (resource, vendor, budget management) for the benefit of the financial health of the account & the agency.
  • Work with Product Team in Managing & Prioritizing Program Backlogs
  • Plan & Coordinate Delivery of Business Goals & Requirements
  • Takes accountability for project communication, collaborating with all departments from start through completion. Escalates as necessary to ensure integrity of client scopes & agency profitability, with a clear & informed point of view on how to address.
  • Leads resource management for account(s), partnering with Resource Manager & department leads, to ensure efficient & effective use of agency talent.
  • Leads & develops direct reports to ensure compliance of departmental & agency policies & expectations, building the next generation of RAPPers.
  • Is a champion of the agency process & quality work & is responsible for optimizing workflow.


  • 8+ years years related project management experience ideally in personalized CRM campaign management, & digital platform development at an advertising or media agency. 
  • 3+ years of people management experience (direct & indirect reports)
  • Deep knowledge of web technologies & enterprise software.
  • Understanding of system & platform technical resourcing, capabilities & management of teams
  • Evidence of working with project management methodologies & tools.
  • Skilled & experienced building strong working relationships with internal & external team(s) to manage needs & expectations throughout project lifecycle.
  • Strong communication & presentations skills capable of presenting solutions in a clear, logical manner with an informed POV. Negotiates scopes & timelines.
  • Excellent risk management & negotiation skills.
  • Excellent leadership skills & experience in managing a diverse team across disciplines
  • Commercially minded & capable of identifying business & growth opportunities.
  • Scrum certification (CSM) a plus.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit A reasonable estimate of the salary for this role, at the time of posting, is $130,000 - $160,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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