Hi, I'm Kendall, Sales Manager here at Customer.io.

We're looking for a motivated, experienced, & successful Sr. Account Executive to join our growing sales team at Customer.io to support our next stage of growth.  As a Sr. Account Executive at Customer.io, youll represent Customer.io to our largest prospective customers.

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing opportunities (with the support of a dedicated Sr. SDR), you'll be fielding qualified inbound demand that comes through marketing activity.

We have a fantastic supportive Customer Success team that you'll be handing customers off to & a wonderful Technical Support team that helps support our customers with their intricate technical questions & problems, so you're joining a company & team that is well-equipped to support our customers.

Some things you'll do...

• Take over qualified leads from our outbound & inbound sales teams; run discovery calls (qualifying through MEDDIC) & full sale-cycle to close customers.
• Work closely with a dedicated Sr. SDR, reviewing account targeting, sales strategy, & prospecting progress to assist in scheduling new meetings with key brands within our ICP.
• Schedule & perform online demos with qualified prospects.
• Uncover key business needs & problems, match Customer.io's solutions & features
• Own your key numbers! Report present & past sales, trends & costs, estimated & realized revenue, & administrative commitments for management.
• Fill your pipeline through self-sourcing as needed in order to have an adequate path to quota attainment.
• Explain & demonstrate the features & merits of our products & services through value-based selling.

About you

• Top performer for 3-5 years in a Senior Account Executive role (or similar), within the B2B Saas environment.
• Special consideration may be given to candidates with experience selling Marketing Technology products.
• Proven track record of quota & goal achievement.
• Familiarity with MEDDPICC or a similar sales framework.
• Excellent written & verbal communication skills are a must, as well as a professional & engaging phone presence.
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced & dynamic environment
• You're a creative problem solver who can understand the customer problem & find the best solution regardless of what the customer is asking for

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, & track the performance of emails, SMS, push notifications, & in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or dont do when logged in to a web or mobile app.

We are offering a starting salary of $120,000 base + $130,000 variable = $250,000 OTE USD (or equivalent in local currency) depending on experience & subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays & sick days) so that you can unwind, unplug, & recharge
• 16 weeks paid parental leave (including adoption & foster care)
• 100% paid insurance premiums for you & your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, & other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic & just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check & employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion & equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, & develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, & Awkwardness & are looking for new coworkers to share & build that passion!

How to apply

Apply at the link below & tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 60-minute Mock Call w/ the Hiring Team