RAPP Dallas is looking for a Field Operations Support Specialist to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE:

The Field Operations Support Specialist (FOSS) plays a key role in supporting the Field Operations Support (FOS) team by working closely with our OEM automotive fixed operations clients within an assigned territory. The FOSS focuses on client satisfaction, customer retention, enhancing marketing performance, & introducing new solutions.

YOUR RESPONSIBILITIES:

• Developing & managing marketing campaigns.
• Submitting & tracking tickets to ensure efficient resolution.
• Assisting with data extraction & preparing reports for meetings, including standardized reports.
• Supporting sales efforts & providing consultation based on reporting data.
• Standardizing & distributing monthly reports to both the FOS team & dealership partners.
• Training incoming FOS team members & managing training content.
• Collaborating with internal teams to create informational sheets for field distribution.

This role requires strong organizational & communication skills to support the effective delivery of services to clients while ensuring smooth operations within the team.

Your role may require up to 25% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, & situational adaptability. You will need to be extremely organized, communicate timely & effectively, & possess a positive attitude. Your role is to build relationships, become a trusted advisor, & promote dealership partnership.

Expect to work with one of the hottest, largest, & most respected automotive brands & dealer bodies in the world.

Additional Responsibilities & Requirements

• Builds & maintains positive relationships with FOS team & clients
• Understands & drives key performance indicator (KPI) improvement
• Examines client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations & makes recommendations to FOS team
• Proactively communicate to FOS team & Management
• Strategizes aftersales marketing performance & solutions
• Identifies & recommends program changes & marketing strategies
• Maintains a high level of customer satisfaction by serving as an advocate & liaison between the dealer client , FOS team & internal teams
• Manages all customer issues & conflict resolution
• Enrolls new orders for retention programs & custom campaigns
• Receives & submits account updates, enhancements, & recommended changes
• Uses Salesforce on a regular basis
• Communicates all program changes, enhancements, & application bug fixes to the Account Management team
• Shares results-oriented OEM marketing solutions, effectiveness, & challenges
• Successful completion of required training program & assessments
• Other duties as assigned

What Youll Bring

• Bachelors Degree in Business (automotive or marketing preferred) or equivalent work experience
• Qualified candidates should have 5+ years of automotive / marketing experience
• Ability to drive and/or fly to various client meetings, spend up to 25% of overnights in hotels, & maintain valid drivers license

To perform the job successfully, a person should demonstrate the following knowledge, skills, or behaviors:

• Ability to develop relationships with key decision-makers
• Build relationships with both internal & external customers
• Identify, qualify, & resolve customer objections, problems, & needs in a diplomatic manner
• Develop strategies, action plans, & metrics to monitor results
• Effectively communicate ideas, challenges, & solutions
• Communicate & give presentations in front of groups
• Effectively convey processes & training
• Listen to others & appropriately act on information provided
• Multi-task, prioritize, organize, & coordinate projects to meet simultaneous deadlines
• Work autonomously with minimal supervision & under continual deadline pressure
• Work effectively in both a team & individual setting
• Work effectively in a fast-paced organization
• Use a variety of computer programs to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)

*Must be able to travel up to 25% of the time

Target Markets: Open Remote position.  Field Operations Support Specialists should live near a national airport.

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Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $70,000 - $89,000. This range is specific to Dallas & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.