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Role Description
As a Program Delivery & Operations Manager within our L&OD team, you will play a pivotal role in orchestrating the seamless execution of learning programs across the organization. Your responsibilities will encompass strategic planning, operational oversight, & continuous improvement of L&D initiatives. By leading a team of program managers & collaborating cross-functionally, you will ensure learning solutions are delivered efficiently, effectively, & in alignment with organizational goals. This role offers the opportunity to influence the professional growth of employees company-wide.
Responsibilities
- Manage & develop a team of L&D Program Managers, providing strategic guidance, coaching, & performance support.
- Oversee the end-to-end delivery of all learning programs, ensuring they meet quality standards, timelines, & budget constraints.
- Develop & implement standardized processes & tools to enhance the efficiency & scalability of learning operations.
- Partner with HR, department leaders, & external vendors to align learning initiatives with business objectives.
- Monitor & analyze key performance indicators (KPIs) to assess the effectiveness of learning programs & identify areas for improvement.
- Administer learning management systems (LMS) & other digital tools to support program delivery & tracking.
- Oversee the L&D innovation process & AI-enabled learning initiatives.
Requirements
- Bachelor's degree in Human Resources, Education, Business Administration, or a related field or equivalent experience.
- At least 7 years of relevant professional experience, with at least 24 years of people management or program leadership experience, particularly in roles that include managing through others.
- Demonstrated ability to manage multiple projects & lead others in delivery & execution.
- Experience with LMS platforms (e.g., Workday Learning, Cornerstone) & data analytics tools.
- Excellent verbal & written communication abilities, with a knack for presenting complex information clearly.
- Strong analytical skills to interpret data & make informed decisions.
- Meticulous attention to detail to ensure accuracy in program execution & reporting.
- Experience integrating AI tools or automation into workflows to enhance efficiency, personalization, or insight generation in L&D or operational contexts.
- Proven success applying product management approaches to program design or delivery, with a focus on driving learner outcomes & operational excellence.
- Comfort with design thinking principles to co-create, test, & refine learner-centric experiences in fast-moving, data-informed environments.
Preferred Qualifications
- Master's degree in Organizational Development, Instructional Design, or a related discipline.
- Project Management Professional (PMP), Certified Professional in Learning & Performance (CPLP), or similar credentials.
- Proven experience in leading change management initiatives within L&D contexts.
Compensation
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